At a Glance
- Tasks: Support employee experience by managing complex queries and delivering tailored solutions.
- Company: Join City Football Group, a global leader in football club operations.
- Benefits: Enjoy 26 days of leave, private healthcare, and a range of exciting perks.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact on employee experiences while working in a dynamic environment.
- Qualifications: Experience in HR operations or travel coordination is essential.
The predicted salary is between 30000 - 40000 € per year.
Based in Manchester, this 12 month fixed term, full‑time role plays a key part in shaping a high‑quality employee experience across City Football Group. You will provide advisory‑led support on complex and non‑standard employee queries, primarily supporting travel and fleet to deliver solutions that go beyond standard processes. Alongside this, you will support the delivery of People initiatives and projects, helping to ensure a consistent, thoughtful and well‑executed experience for employees across the organisation.
Within our People team, we focus on creating meaningful, consistent and high‑quality experiences for our employees. This role sits at the centre of that ambition, supporting colleagues across the organisation with tailored guidance while contributing to the development of our employee experience and People initiatives.
The Role
You will take ownership of non‑standard employee queries, primarily focused in travel and fleet, providing tailored advice and practical support to ensure a consistent and high‑quality experience. You will collaborate closely with colleagues across the People team and wider business, acting as a trusted point of contact and escalation route where additional support is required. You will manage multiple cases simultaneously, ensuring clear prioritisation, accurate record keeping and timely resolution while maintaining a strong focus on employee experience. You will also contribute to the delivery of People projects and initiatives, supporting the coordination and launch of new programmes in partnership with Internal Communications, People Business Partners and project owners. Through your insight and experience, you will help identify opportunities to improve processes and enhance the overall employee journey across City Football Group.
What You’ll Bring
- Experience working within HR operations or travel coordination
- The ability to manage complex queries and provide tailored, practical solutions
- Ability to organise and prioritise multiple tasks and cases effectively
- A passion for delivering a positive and consistent employee experience
Why Choose Us
Working at City Football Group means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work. As part of our team you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts and wider retail and lifestyle offers.
How to Apply
If this role sounds like it is for you we would love to hear from you. To apply please submit your application via our careers site by 25 May 2026. We encourage you to apply as soon as you can. We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability—physical or hidden, sexual orientation, veteran status, religious belief or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.
Due to our safeguarding promise all UK‑based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
People Experience Advisor in Manchester employer: City Football Group
City Football Group is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee wellbeing and professional growth. With a commitment to collaboration and inclusivity, employees enjoy generous benefits such as 26 days of annual leave, private healthcare, and unique perks like discounted match tickets and a free City+ subscription, all while contributing to meaningful initiatives that empower communities through football.
StudySmarter Expert Advice🤫
We think this is how you could land People Experience Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at City Football Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a fit for the role, but also for the team and the mission of empowering better lives through football.
✨Tip Number 3
Practice common interview questions, especially those related to HR operations and employee experience. We need to demonstrate our ability to handle complex queries with tailored solutions.
✨Tip Number 4
Don’t forget to apply through our careers site! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the City Football Group family.
We think you need these skills to ace People Experience Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in HR operations or travel coordination. We want to see how your skills align with the role of People Experience Advisor!
Showcase Your Problem-Solving Skills:Since this role involves managing complex queries, share examples of how you've tackled similar challenges in the past. We love seeing practical solutions that go beyond standard processes!
Keep It Clear and Concise:When writing your application, be clear and to the point. We appreciate well-organised information that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application via our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at City Football Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a People Experience Advisor. Familiarise yourself with HR operations and travel coordination, as well as the specific employee experience initiatives City Football Group is known for. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've managed complex queries in the past. Think of specific situations where you provided tailored solutions and improved the employee experience. This will demonstrate your ability to handle the non-standard queries that are central to this role.
✨Prioritisation is Key
Since you'll be managing multiple cases simultaneously, it's crucial to convey your organisational skills. Share strategies you use to prioritise tasks effectively, ensuring timely resolutions while maintaining a high-quality experience for employees. This will highlight your ability to thrive in a fast-paced environment.
✨Emphasise Collaboration
City Football Group values teamwork, so be ready to discuss how you've collaborated with colleagues in previous roles. Highlight any experiences where you worked closely with different teams to deliver projects or initiatives, showcasing your ability to be a trusted point of contact within a larger organisation.
