At a Glance
- Tasks: Create unforgettable fan experiences on matchdays and club events at the Etihad Campus.
- Company: Join Manchester City, a prestigious Premier League club with a rich history.
- Benefits: Gain hands-on experience in elite sport and entertainment while working in a dynamic team.
- Other info: Flexible hours with opportunities for growth in the sports industry.
- Why this job: Be the face of the club, making fans feel welcome and engaged during matches.
- Qualifications: Strong communication skills, teamwork, and a positive attitude in fast-paced environments.
The predicted salary is between 12 - 15 £ per hour.
Join Manchester City as a Casual Matchday Playmaker based at the Etihad Campus, helping create memorable experiences for supporters across matchdays and club events. This is an exciting opportunity to work in a fast-paced, people-focused environment while gaining hands-on experience within elite sport and entertainment.
Who We Are
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, Manchester City has enjoyed success on and off the pitch. The club’s proud history includes multiple domestic league titles, cups and continued growth as part of City Football Group.
Our Events team plays a key role in delivering engaging and welcoming experiences for supporters visiting the Etihad Campus. From fan activations to stadium entertainment, the team works together to create memorable moments that bring fans closer to the club.
The Role
As a Matchday Playmaker, you will help deliver engaging fan experiences across the Etihad Stadium, Academy Stadium and wider Etihad Campus. You will be one of the first people supporters interact with on matchdays, creating a welcoming and inclusive atmosphere while representing Manchester City in a positive and professional way.
Working closely with the Events team, you will support fan engagement activities, assist with matchday activations and help provide clear guidance to supporters around the stadium campus. You will also contribute to gathering supporter feedback and tracking engagement activity to help continuously improve the fan experience. This role offers the opportunity to work within a collaborative team environment while gaining valuable customer service and events experience within the sports industry.
What You'll Bring
- A welcoming and engaging approach when interacting with supporters and visitors
- Confidence working in a fast-paced environment and adapting to changing priorities
- Strong teamwork and communication skills with the ability to support colleagues effectively
- The ability to use initiative and respond positively to different situations on matchdays
- Reliability, punctuality and a flexible approach to working fixtures and events
- A willingness to learn, contribute and support with the set-up and de-rig of activations.
How to Apply
If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 12th June 2026. We encourage you to apply as soon as you can.
Please be aware that we will be hosting assessment centres on either Tuesday 23rd June or Thursday 25th June 2026 – we will need for you to be available on one of the days in question.
We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.
Equal Opportunities
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Matchday Playmaker: Create Memorable Fan Experiences in Manchester employer: City Football Group
Join Manchester City as a Matchday Playmaker at the vibrant Etihad Campus, where you'll be part of a dynamic team dedicated to creating unforgettable experiences for fans. With a strong focus on inclusivity and collaboration, this role offers valuable opportunities for personal growth within the exciting world of elite sports and entertainment. Enjoy the thrill of working in a fast-paced environment while contributing to the club's rich history and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Playmaker: Create Memorable Fan Experiences in Manchester
✨Tip Number 1
Get to know the club! Familiarise yourself with Manchester City's history, values, and recent events. This will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at events. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Be ready for the fast-paced environment! Prepare for potential situational questions in interviews that test your adaptability and teamwork skills. Think of examples from past experiences where you thrived under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on our careers page for updates and new opportunities – you don’t want to miss out!
We think you need these skills to ace Matchday Playmaker: Create Memorable Fan Experiences in Manchester
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for creating memorable experiences for fans.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Matchday Playmaker role. Mention any relevant customer service or event experience that showcases your ability to engage with supporters.
Keep It Clear and Concise:We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the team. Avoid jargon and focus on what makes you stand out.
Apply Through Our Website:Don’t forget to submit your application via our careers site! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the Manchester City family!
How to prepare for a job interview at City Football Group
✨Know the Club's History
Before your interview, brush up on Manchester City's history and achievements. Understanding the club's roots and its journey will show your passion and commitment to the role of Matchday Playmaker.
✨Showcase Your People Skills
As a Matchday Playmaker, you'll be interacting with fans constantly. Prepare examples of how you've created welcoming experiences in previous roles or events. Highlight your ability to engage with diverse groups and adapt to different situations.
✨Be Ready for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Think of times when you had to think on your feet or adapt quickly during an event. This will demonstrate your confidence and reliability in a dynamic environment.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions ready about the Events team or fan engagement strategies. This shows your genuine interest in the role and helps you understand how you can contribute to creating memorable experiences.
