At a Glance
- Tasks: Deliver exceptional experiences for premium hospitality customers at major events.
- Company: Join Manchester City, a football club with a rich history and global outlook.
- Benefits: Enjoy 26 days annual leave, private healthcare, and a range of exciting perks.
- Other info: Flexible working culture with opportunities for personal growth and development.
- Why this job: Be part of a team that creates memorable moments for fans and guests.
- Qualifications: Experience in account management or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Based in Manchester, we have two permanent full-time roles delivering exceptional experiences for premium hospitality customers across football fixtures, concerts and major stadium events at the Etihad Stadium. You will support the management and retention of hospitality accounts, helping to create a professional, engaging and well-coordinated experience that strengthens customer relationships and supports long-term account value.
Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.
Within our Matchday and Events team, we deliver premium experiences that bring supporters, partners and guests closer to the Club. Our Hospitality Relations team plays a key role in building strong customer relationships and ensuring every interaction reflects the standards and ambition of Manchester City.
You will support the delivery of high-quality account management and customer service across premium hospitality customers, helping to create engaging and memorable experiences throughout the season. Working across football fixtures, concerts and major stadium events, you will build positive relationships with customers while supporting retention and ongoing account engagement. Alongside customer relationship management, you will contribute to the coordination of hospitality activity across matchdays and event days, supporting guest experiences, operational delivery and communication across multiple teams. You will help ensure customers receive timely information, professional support and a consistent experience across all touchpoints. You will also support account administration and operational coordination, maintaining accurate records and working collaboratively with Premium Sales, Hospitality Operations and Service Support teams. Through your organisation, communication and customer-focused approach, you will help contribute to the continued success of Manchester City’s premium hospitality offering.
What You’ll Bring
- Experience within account management, customer service, hospitality or sales support environments
- Ability to build and maintain positive customer relationships
- High attention to detail and ability to organise multiple priorities effectively
- Clear and effective written and verbal communication skills
- Comfortable using CRM systems, booking systems or operational tools
- Collaborative approach within customer-facing and operational environments
Why Choose Us
Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work. As part of our team, you will receive 26 days’ annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
How to Apply
If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 24th July 2026. We encourage you to apply as soon as you can. We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Hospitality Relations Executive in Manchester employer: City Football Group
At Manchester City, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. As a PDP Performance Psychologist, you will be part of a collaborative team dedicated to developing young talent in elite football, with access to comprehensive benefits including private healthcare, generous leave, and opportunities for continuous learning. Join us in Manchester, where your expertise will directly contribute to shaping the future of aspiring athletes in a dynamic and psychologically informed setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Relations Executive in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like City Football Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to City Football Group
Don't be shy about reaching out to City Football Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Relations Executive in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about City Football Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at City Football Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
