At a Glance
- Tasks: Provide friendly support to fans and help them with purchases and enquiries.
- Company: Join Manchester City, a football club with deep roots and a global fanbase.
- Benefits: Flexible hours, dynamic work environment, and the chance to be part of matchdays.
- Other info: Opportunities for full-time, part-time, and casual roles available.
- Why this job: Be the face of fan support and create memorable experiences for supporters.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
Location: Manchester, GB
Full Time / Part Time: Variable Hours
Contract Type: Permanent
Join Manchester City in a Manchester-based Fan Support Coordinator opportunity and help create a welcoming, reliable experience for supporters across matchdays and non-matchday events. Full-time, part-time and casual roles are available. All opportunities include matchday work, so regular evening and weekend availability is essential.
We will be hosting a Fan Support Coordinator Assessment Centre at the Etihad Stadium on Monday 30th November 2026. This event is an opportunity to demonstrate your customer service approach and be considered for the role, or roles, that best match your experience and plans.
Who We Are
Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.
Our Fan Support team helps supporters access the sales and services they need across every available contact channel, at our stadia and for non-matchday events. The team combines helpful service, accurate fulfilment and practical problem-solving to make each interaction clear, consistent and positive.
The Role
As a Fan Support Coordinator, you will be part of the day-to-day operation that supports Manchester City’s Fans. You will provide friendly, courteous service, respond to enquiries and help supporters complete purchases and access the right information across our available sales and service channels. You will sell and fulfil sales and service products, resolve queries and manage issues through to an appropriate outcome. Accuracy matters: you will follow ticket quality and validity procedures, complete relevant checks and reconcile fulfilment activity so that supporters receive a dependable service. Working independently and as part of a collaborative team, you will organise a varied workload, build positive relationships with supporter groups and contribute to service targets. You will also share practical ideas that can improve our processes and the experience we provide.
What You’ll Bring
- Experience in a customer sales and service environment, with a focus on helpful and accurate support.
- Clear and effective communication skills, with the ability to engage respectfully with people at all levels.
- Ability to organise tasks, manage changing priorities and deliver accurately to agreed deadlines.
- Comfortable following operational procedures, quality checks and reconciliation processes.
- Ability to resolve customer queries thoughtfully and recognise when an issue needs additional support.
- Availability to work matchdays, including evenings and weekends, in Manchester.
Application deadline: 22 November 2026
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact hiring@cityfootball.com and we will be happy to help.
All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK. Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Fan Support Coordinator - Assessment Centre in Manchester employer: City Football Group
Manchester City is an exceptional employer, offering a vibrant work culture that prioritises collaboration and employee wellbeing. With a commitment to professional growth, employees benefit from extensive training opportunities, generous leave policies, and a range of health and lifestyle perks, all while being part of a globally recognised football club that values its roots in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Fan Support Coordinator - Assessment Centre in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City Football Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City Football Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Fan Support Coordinator - Assessment Centre in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City Football Group:Your cover letter is your chance to shine! Tell us why you want to work at City Football Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City Football Group!
How to prepare for a job interview at City Football Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
