At a Glance
- Tasks: Enhance supporter service and improve fan experience through project coordination.
- Company: Join Manchester City, a football club with a rich history and global reach.
- Benefits: Enjoy 26 days' leave, private healthcare, and discounts on match tickets.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on fan engagement and support a legendary club.
- Qualifications: Experience in project coordination and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester, GB
Full Time / Part Time: Full Time
Contract Type: Fixed Term (Maternity Cover)
Based in Manchester, this fixed term role plays an important part in enhancing supporter service, operational efficiency and fan experience across Manchester City. You will support the delivery of service and ticketing projects, helping to improve processes, systems and communication channels while ensuring supporters, fans and visitors continue to receive a high-quality experience across every interaction with the Club.
Within our Service Support function, we focus on delivering exceptional experiences for supporters and visitors while continually improving the systems, processes and services that underpin fan engagement. Our Fan Operations and Success team plays a key role in helping the Club evolve its service offering, ensuring supporters receive efficient, effective and customer-focused support across every touchpoint.
The Role
You will support the planning, coordination and delivery of supporter service and ticketing projects, helping to ensure initiatives are delivered effectively and aligned to operational objectives. Working closely with the Fan Operations and Success Manager, you will contribute to project planning, documentation, stakeholder communication and implementation activity across a range of service improvement initiatives.
Alongside project delivery, you will help identify opportunities to improve service standards, operational efficiency and supporter experience. You will support the creation of project plans, trackers and documentation, while monitoring progress, managing updates and ensuring key stakeholders remain informed throughout the project lifecycle.
You will also contribute to project reviews and continuous improvement activity, helping to assess outcomes, identify learnings and support future developments across supporter service operations. Through your organisation, analytical thinking and collaborative approach, you will help drive improvements that positively impact supporters, colleagues and the wider Club.
What You'll Bring
- Experience coordinating projects and supporting successful project delivery
- Experience of working with AI in service
- Strong problem-solving skills with a collaborative approach to identifying solutions
- Experience with Zendesk or equivalent case management systems
- High customer service focus with the ability to support positive supporter outcomes
- Strong documentation, organisation and stakeholder coordination skills
Benefits
Working at Manchester City means being supported to do your best, with the flexibility and encouragement to look after your wellbeing. We are committed to helping our people learn, grow and thrive in a culture built on collaboration, openness and hard work.
As part of our team, you will receive 26 days' annual leave plus a day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus. You will also have access to a Health Cash Plan, Employee Assistance Programme with 24/7 GP support, and a company pension and life assurance. You can enjoy a range of additional benefits, including cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.
Equal Employment Opportunity
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Fan Success Executive in Manchester employer: City Football Group
Manchester City is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where collaboration and openness thrive. With a commitment to diversity and inclusion, the club provides generous benefits such as 26 days of annual leave, private healthcare, and opportunities for professional development, all while being deeply rooted in the vibrant community of Manchester. Joining our team means being part of a legacy that values every fan's experience and fosters a sense of belonging among staff and supporters alike.
StudySmarter Expert Advice🤫
We think this is how you could land Fan Success Executive in Manchester
✨Tip Number 1
Get to know the club! Research Manchester City, their values, and recent projects. This will help you connect your experience with their mission during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Fan Success.
✨Tip Number 3
Prepare for the interview by practising common questions related to project coordination and customer service. Use examples from your past experiences to showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Manchester City family.
We think you need these skills to ace Fan Success Executive in Manchester
Some tips for your application 🫡
Show Your Passion for Fans:When writing your application, let your enthusiasm for enhancing supporter experiences shine through. We want to see how much you care about making every fan interaction memorable!
Highlight Relevant Experience:Make sure to showcase any experience you have in project coordination or customer service. We love seeing how your past roles can contribute to our mission of delivering top-notch support to fans.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Manchester City.
How to prepare for a job interview at City Football Group
✨Know Your Stuff
Before the interview, dive deep into Manchester City's history and values. Understand their commitment to fan engagement and how your role as a Fan Success Executive fits into that vision. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Project Skills
Be ready to discuss your experience in coordinating projects. Prepare specific examples where you've successfully delivered projects, especially those that improved customer service or operational efficiency. Highlight any experience with AI or case management systems like Zendesk, as this is crucial for the role.
✨Problem-Solving Mindset
Think of a few challenging situations you've faced in previous roles and how you resolved them. The interviewers will appreciate your problem-solving skills, especially in a collaborative environment. Be prepared to discuss how you can apply these skills to enhance supporter experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's current projects or future initiatives. This not only shows your enthusiasm but also your proactive approach to understanding how you can contribute to the club's goals. It’s a great way to demonstrate your commitment to continuous improvement.
