At a Glance
- Tasks: Lead engaging stadium tours, sharing the rich history of Manchester City with visitors.
- Company: Join the iconic Manchester City football club and be part of its vibrant community.
- Benefits: Flexible hours to fit your schedule while working in a fun, dynamic environment.
- Other info: Opportunity for personal growth and to connect with diverse audiences.
- Why this job: Create memorable experiences for fans and share your passion for football.
- Qualifications: Experience in presenting and customer service, with a love for storytelling.
The predicted salary is between 12 - 15 £ per hour.
Based at the Etihad Stadium in Manchester, this role is an opportunity to bring Manchester City to life for visitors from around the world. Stadium Tours operate seven days a week, and the casual contract can fit around other commitments. You will help deliver engaging, interactive experiences across the Etihad Stadium and City Football Academy, creating memorable moments for guests through clear communication, thoughtful hosting and a real passion for football.
As a Stadium Tour Guide, you will deliver engaging tours for a wide range of visitors, sharing the history, heritage and atmosphere of Manchester City in a way that feels accessible, memorable and authentic. You will help guests experience the Etihad Stadium and City Football Academy through storytelling, interaction and confident group hosting. Day to day, you will welcome guests, support front-of-house activity, help with photo opportunities, distribute media guides and assist with the VR experience. You will also operate tour technology and support appropriate opportunities to introduce guests to other tour products, always keeping the visitor experience at the centre of what you do. Working closely with Stadium Tours Supervisors and colleagues across the operation, you will help ensure tours run smoothly, safely and in line with Manchester City procedures. Your ability to connect with different audiences, manage groups calmly and communicate clearly will help every guest leave with a positive impression of the club.
What You’ll Bring
- Experience presenting to groups and communicating clearly with varied audiences.
- Experience supporting guests in a customer-focused environment.
- Ability to manage groups calmly, safely and confidently, including groups with children.
- Skilled in storytelling, with the ability to bring football, Manchester and Manchester City stories to life.
- Good knowledge of Manchester City, the Premier League and wider football.
- A flexible, collaborative approach and the ability to manage time effectively during a busy visitor experience.
Working as part of Manchester City’s Stadium Tours team means representing a club with deep roots in East Manchester and a global community of fans. In this casual role, you will have the flexibility to work around other commitments while helping visitors enjoy a memorable, high-quality experience at the Etihad Stadium.
If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 24 June 2026. We encourage you to apply as soon as you can.
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability – physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We strive to provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Casual Stadium Tour Guide in Manchester employer: City Football Group
Manchester City offers a vibrant and inclusive work environment at the iconic Etihad Stadium, where you can share your passion for football while engaging with visitors from around the globe. As a Casual Stadium Tour Guide, you'll enjoy flexible working hours that fit around your commitments, alongside opportunities for personal growth within a club that values community and connection. Join us in creating memorable experiences for fans and be part of a team that embodies the spirit of Manchester.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Stadium Tour Guide in Manchester
✨Get Involved in Local Events
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✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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We think you need these skills to ace Casual Stadium Tour Guide in Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at City Football Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at City Football Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at City Football Group get a sense of who you are beyond your experience!
How to prepare for a job interview at City Football Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at City Football Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
