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For Companies At a Glance
- Tasks: Coordinate hospitality services and ensure top-notch customer experiences for Manchester City fans.
- Company: Join the iconic Manchester City FC, a club with rich history and community focus.
- Benefits: Enjoy 26 days annual leave, private healthcare, birthday off, and lifestyle discounts.
- Why this job: Be part of a passionate team making unforgettable memories for fans on matchdays.
- Qualifications: Strong organisational skills, customer service experience, and a proactive attitude are essential.
- Other info: Dynamic role with opportunities for growth in a vibrant sports environment.
The predicted salary is between 30000 - 42000 £ per year.
Hospitality Coordinator
Location: Manchester, GB
Opening Date: 7 Oct 2025
Full Time / Part Time: Full Time
Contract Type: Fixed Term
Closing Date of Applications – 14/10/25
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Your Impact
- Conduct post-sale calls with MBM Hospitality clients to ensure all requirements such as car parking, accreditation, dietary requirements, VIP gifts, re-seller and group tickets, etc are captured and actioned, demonstrating high level of customer service at all times.
- Detailed management of task progression with a view to producing accurate action reports for the Senior Hospitality Sales manager and Inside Sales Manager on a biweekly basis, specifically focusing on the next 3 fixtures.
- Assist the Sales team to deliver packages and experiences on matchday. This includes arranging gifts for customers, organising match-day programmes, helping to pull resellers gate lists, sorting group tickets to send to the clients, etc.
- Update the CRM system accurately after every contact call is made.
- Assist with the processing of tickets for Re-Sellers, Group Ticketing and Women’s Hospitality
- Ensure customers are regularly updated with any changes to relevant package information.
- Manage and respond to any queries or concerns the client may have, escalating to the Inside Sales Manager where required.
- Contact customers who have purchased hospitality packages online to ensure they’re fully aware of all aspects of the package they have bought.
What we are looking for
- Driven and goal orientated mentality
- Organisational skills and good time management
- Multi-lingual skills (Spanish, French & German)
- Experience in a Hospitality role
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Hospitality Coordinator employer: City Football Group
Contact Detail:
City Football Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Manchester City. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend interviews, bring along examples of your previous work or experiences that highlight your organisational and customer service skills. A little show-and-tell can go a long way!
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t just wait for the application deadline. Reach out to the hiring manager or team members via LinkedIn to express your interest. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Keep it fresh! Regularly update your CV and LinkedIn profile with new skills or experiences. And remember, apply through our website for the best chance at landing that Hospitality Coordinator role. We’re rooting for you!
We think you need these skills to ace Hospitality Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality and Manchester City shine through. We want to see how much you care about creating memorable experiences for our fans!
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We love seeing how your skills align with what we're looking for, so don’t be shy about showcasing your customer service and organisational talents.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Hospitality Coordinator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at City Football Group
✨Know Your Stuff
Before the interview, make sure you research Manchester City FC and its hospitality services. Understand their values, mission, and what makes them unique. This will help you connect your answers to their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Hospitality Coordinator, customer service is key. Prepare examples from your past experiences where you went above and beyond for a client. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will demonstrate your proactive nature.
✨Organisational Skills on Display
Since the role requires strong organisational skills, think of ways to illustrate your time management abilities. You could share a story about how you successfully managed multiple tasks or projects simultaneously, highlighting your attention to detail and ability to prioritise effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in hospitality, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.