At a Glance
- Tasks: Manage exciting events at the Etihad Campus and ensure a fantastic customer experience.
- Company: Join Manchester City FC, a club with a rich history and passionate fanbase.
- Benefits: Flexible hours, dynamic work environment, and the chance to create unforgettable experiences.
- Other info: Evening and weekend shifts required; great opportunity for personal growth.
- Why this job: Be part of a winning team and make your mark in the world of events.
- Qualifications: Experience in events or hospitality, strong communication skills, and a proactive attitude.
The predicted salary is between 24000 - 36000 £ per year.
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Casual Venue Duty Manager
Location: Manchester, GB
Full Time / Part Time: Variable Hours
Contract Type: Match Day Casual
Based in Manchester, this casual Manchester City role gives you the opportunity to support the delivery of a varied programme of non-matchday events across the Etihad Campus. You will play a key part in making sure each event runs smoothly, feels well organised and reflects the high standards of Manchester City.
Who We Are
Manchester City is a football club rooted in East Manchester, with a story that began in 1880 and continues to grow today. Built on resilience, belief and togetherness, success on the pitch is driven by the moments and memories shared with millions of Fans around the world. City is known for its bravery, its determination to the very end and its strong connection to where we come from. With Mancunian roots and a global outlook, we are shaped by our Fans and driven by a long-term vision, from developing future talent to supporting the communities we call home. Together, we are creating the next chapter, the City way.
Within our venue operations team, we help bring to life a wide range of events and activations across the Etihad Campus. Our work depends on planning, pace and close collaboration, creating a seamless experience for clients, colleagues and visitors alike.
The Role
This role sits at the centre of event delivery and gives you the chance to make a visible difference every time the Campus welcomes guests. You will help coordinate the moving parts that keep events running well, acting as a reliable point of contact and making sure each event is set up for success.
Day to day, you will support event set-up and close-down, walk customer journeys, brief teams, and work closely with internal colleagues to make sure requirements are delivered on time. You will also support customer service on event days, handling queries, responding professionally to feedback and helping to maintain a calm, organised and welcoming environment.
You will be trusted to manage event stock control and ordering, including items such as AV equipment, stationery and football equipment, while keeping a close eye on detail and standards. This is a role for someone who enjoys variety, stays composed when priorities change, and takes pride in delivering a smooth experience from start to finish.
What You’ll Bring
- Experience in events, hospitality or venue operations in a customer-facing role.
- Ability to provide excellent customer service and communicate clearly with clients and colleagues.
- A proactive approach with the ability to work flexibly and adapt to changing priorities.
- Strong organisational skills and close attention to detail.
- Awareness of First Aid and Health and Safety regulations
- Confidence working independently and using your initiative.
- Basic IT literacy, including Microsoft Outlook and Teams.
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. If you require reasonable adjustments or any support throughout the process, please contact hiring@cityfootball.com and we will be happy to help.
All CFG recruitment communications originate from @cityfootball.com email addresses. If you receive communications from Gmail, Outlook.com or other personal email services claiming to represent CFG, please verify with the hiring team. Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK-based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
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Casual Venue Duty Manager in Manchester employer: City Football Group
At Manchester City, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. As a PDP Performance Psychologist, you will be part of a collaborative team dedicated to developing young talent in elite football, with access to comprehensive benefits including private healthcare, generous leave, and opportunities for continuous learning. Join us in Manchester, where your expertise will directly contribute to shaping the future of aspiring athletes in a dynamic and psychologically informed setting.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Venue Duty Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like City Football Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to City Football Group
Don't be shy about reaching out to City Football Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Venue Duty Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about City Football Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at City Football Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
