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For Companies At a Glance
- Tasks: Engage fans and deliver match day entertainment at Manchester City events.
- Company: Join Manchester City FC, a prestigious Premier League club with a rich history.
- Benefits: Enjoy a vibrant team environment and gain hands-on experience in sports entertainment.
- Why this job: Be part of an exciting atmosphere while enhancing fan experiences and making memories.
- Qualifications: Customer service skills, teamwork, and a passion for sports are essential.
- Other info: Flexible hours and opportunities to work during various fixtures throughout the season.
Closing Date of Applications – 20/07/25
Please Note: To be considered for this position, you must upload a current CV along with your application. Applications without a CV will not be reviewed.
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
Your Impact
Our Playmakers help the Manchester City Events department to deliver match day entertainment across the Etihad Campus. They are the first people that our fans engage with as they arrive at matches across the Etihad Stadium, Joie Stadium and at the MCFC Kids Fanzone. They are critical in our drive to deliver excellence across our fan experience.
As a Playmaker, you will be working in sports-entertainment at the highest level – it is hands-on and fast-paced with an emphasis on customer service. You will be surrounded by a large and friendly team of experienced playmakers who will guide and assist you throughout your shift, while you experience a host of match day and non-match day events that MCFC delivers.
Responsibilities
What we are looking for
Essential
- Customer Service
- Proactive
- Punctual
- Flexible
- Uses Initiative
- Teamwork
- Self-Motivated
- Organised
Desirable
- Interested in the sports industry
City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.
Employment is subject to the provision of proof of eligibility to work in the UK.
Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
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Casual Playmaker employer: City Football Group
Contact Detail:
City Football Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Playmaker
✨Tip Number 1
Familiarise yourself with Manchester City's culture and values. Understanding the club's history and its commitment to fan engagement will help you connect better during any interactions, showcasing your genuine interest in being part of the team.
✨Tip Number 2
Network with current or former Playmakers or staff at Manchester City. Engaging with them can provide you with insider knowledge about the role and the expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for a fast-paced environment by practising your customer service skills. Role-play scenarios where you engage with fans, as this will help you feel more confident and ready to handle real-life situations on match days.
✨Tip Number 4
Show your flexibility and willingness to work various fixtures. Highlighting your availability and eagerness to contribute to as many events as possible will demonstrate your commitment to the role and the club.
We think you need these skills to ace Casual Playmaker
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights relevant experience in customer service and any previous roles in sports or entertainment. Emphasise skills like teamwork, proactivity, and flexibility, as these are essential for the Casual Playmaker position.
Write a Strong Cover Letter: In your cover letter, express your passion for sports and how you can contribute to enhancing fan engagement at Manchester City. Mention specific examples of how you've successfully interacted with customers in the past.
Follow Application Instructions: Ensure you upload your current CV along with your application, as applications without a CV will not be reviewed. Double-check that all required documents are included before submitting.
Show Enthusiasm: In both your CV and cover letter, convey your enthusiasm for working with Manchester City and your commitment to delivering an excellent fan experience. This will help you stand out as a candidate who aligns with the club's values.
How to prepare for a job interview at City Football Group
✨Show Your Passion for Sports
Make sure to express your enthusiasm for the sports industry during the interview. Talk about your favourite teams, memorable matches, or experiences that highlight your love for the game. This will demonstrate your genuine interest in the role and the club.
✨Highlight Customer Service Skills
Since the role focuses heavily on customer engagement, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've gone above and beyond to assist customers, as this will showcase your proactive approach and dedication to fan experience.
✨Demonstrate Teamwork and Flexibility
The Playmaker role requires working closely with a team. Be ready to provide examples of how you've successfully collaborated with others in past roles. Also, emphasise your flexibility and willingness to adapt to changing situations, especially in a fast-paced environment like match days.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your interest in the position and helps you understand more about the expectations and culture at Manchester City. Consider asking about the types of events you'll be involved in or how success is measured in the role.