At a Glance
- Tasks: Engage fans and deliver match day entertainment at Manchester City events.
- Company: Join Manchester City FC, a prestigious Premier League club with a rich history.
- Benefits: Enjoy a vibrant team environment and gain hands-on experience in sports entertainment.
- Other info: Flexible hours and opportunities to work during various fixtures throughout the season.
- Why this job: Be part of an exciting atmosphere while enhancing fan experiences and making memories.
- Qualifications: Customer service skills, teamwork, and a passion for sports are essential.
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Location:
Manchester, GB
Full Time / Part Time: Variable Hours
Contract Type: Other Casual
Join Manchester City as a Casual Matchday Playmaker based at the Etihad Campus, helping create memorable experiences for supporters across matchdays and club events. This is an exciting opportunity to work in a fast-paced, people-focused environment while gaining hands-on experience within elite sport and entertainment.
Who We Are
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, Manchester City has enjoyed success on and off the pitch. The club’s proud history includes multiple domestic league titles, cups and continued growth as part of City Football Group.
Our Events team plays a key role in delivering engaging and welcoming experiences for supporters visiting the Etihad Campus. From fan activations to stadium entertainment, the team works together to create memorable moments that bring fans closer to the club.
The Role
As a Matchday Playmaker, you will help deliver engaging fan experiences across the Etihad Stadium, Academy Stadium and wider Etihad Campus. You will be one of the first people supporters interact with on matchdays, creating a welcoming and inclusive atmosphere while representing Manchester City in a positive and professional way.
Working closely with the Events team, you will support fan engagement activities, assist with matchday activations and help provide clear guidance to supporters around the stadium campus. You will also contribute to gathering supporter feedback and tracking engagement activity to help continuously improve the fan experience.
This role offers the opportunity to work within a collaborative team environment while gaining valuable customer service and events experience within the sports industry.
What You'll Bring
⚽ A welcoming and engaging approach when interacting with supporters and visitors
⚽ Confidence working in a fast-paced environment and adapting to changing priorities
⚽ Strong teamwork and communication skills with the ability to support colleagues effectively
⚽ The ability to use initiative and respond positively to different situations on matchdays
⚽ Reliability, punctuality and a flexible approach to working fixtures and events
⚽ A willingness to learn, contribute and support with the set-up and de-rig of activations.
How to Apply
If this role sounds like it is for you, we would love to hear from you. To apply, please submit your application via our careers site by 12th June 2026. We encourage you to apply as soon as you can.
Please be aware that we will be hosting assessment centres on either Tuesday 23rd June or Thursday 25th June 2026 – we will need for you to be available on one of the days in question.
We work with a select group of agency partners and do not accept unsolicited applications. Any CVs submitted without prior agreement will be treated as a direct application.
Equal Opportunities
City Football Group is committed to achieving workforce diversity and we pride ourselves on creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, national origin, race, age, sex, gender identity, disability - physical or hidden, sexual orientation, veteran status, religious belief, or any other characteristics protected by law. We provide a fully inclusive and accessible recruitment process. We encourage all applicants to reach out if they require any support or accommodations to enable them to thrive throughout our recruitment process. Please contact Hiring@cityfootball.com . Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.
Casual Playmaker in Manchester employer: City Football Group
Manchester City FC is an exceptional employer, offering a vibrant work culture that thrives on teamwork and community engagement. As a Casual Playmaker, you will be part of a dynamic team dedicated to enhancing the match day experience for fans at the iconic Etihad Campus, with ample opportunities for personal growth and development in the sports-entertainment industry. Join us to contribute to memorable moments while enjoying the support of a friendly and experienced team in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Playmaker in Manchester
✨Tip Number 1
Familiarise yourself with Manchester City's culture and values. Understanding the club's history and its commitment to fan engagement will help you connect better during any interactions, showcasing your genuine interest in being part of the team.
✨Tip Number 2
Network with current or former Playmakers or staff at Manchester City. Engaging with them can provide you with insider knowledge about the role and the expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for a fast-paced environment by practising your customer service skills. Role-play scenarios where you engage with fans, as this will help you feel more confident and ready to handle real-life situations on match days.
✨Tip Number 4
Show your flexibility and willingness to work various fixtures. Highlighting your availability and eagerness to contribute to as many events as possible will demonstrate your commitment to the role and the club.
We think you need these skills to ace Casual Playmaker in Manchester
Some tips for your application 🫡
Craft a Tailored CV:Make sure your CV highlights relevant experience in customer service and any previous roles in sports or entertainment. Emphasise skills like teamwork, proactivity, and flexibility, as these are essential for the Casual Playmaker position.
Write a Strong Cover Letter:In your cover letter, express your passion for sports and how you can contribute to enhancing fan engagement at Manchester City. Mention specific examples of how you've successfully interacted with customers in the past.
Follow Application Instructions:Ensure you upload your current CV along with your application, as applications without a CV will not be reviewed. Double-check that all required documents are included before submitting.
Show Enthusiasm:In both your CV and cover letter, convey your enthusiasm for working with Manchester City and your commitment to delivering an excellent fan experience. This will help you stand out as a candidate who aligns with the club's values.
How to prepare for a job interview at City Football Group
✨Show Your Passion for Sports
Make sure to express your enthusiasm for the sports industry during the interview. Talk about your favourite teams, memorable matches, or experiences that highlight your love for the game. This will demonstrate your genuine interest in the role and the club.
✨Highlight Customer Service Skills
Since the role focuses heavily on customer engagement, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've gone above and beyond to assist customers, as this will showcase your proactive approach and dedication to fan experience.
✨Demonstrate Teamwork and Flexibility
The Playmaker role requires working closely with a team. Be ready to provide examples of how you've successfully collaborated with others in past roles. Also, emphasise your flexibility and willingness to adapt to changing situations, especially in a fast-paced environment like match days.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your interest in the position and helps you understand more about the expectations and culture at Manchester City. Consider asking about the types of events you'll be involved in or how success is measured in the role.
