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- Tasks: Monitor refrigeration, HVAC, and lighting systems for major retailers during night shifts.
- Company: Join City Refrigeration Holdings, a trusted leader in facilities management since 1985.
- Benefits: Enjoy full training, competitive salary, and opportunities for overtime during peak seasons.
- Why this job: Be part of a supportive team, gain valuable skills, and make a real impact in the industry.
- Qualifications: No experience needed; just bring your problem-solving skills and a willingness to learn.
- Other info: Fixed-term contract with flexible hours; perfect for students looking for night work.
The predicted salary is between 23000 - 32000 £ per year.
This is a Fixed Term Contract , vacancy that will close in 2 months at 09:20 BST .
The Vacancy
Location: Glasgow Head Office
Salary: £28,794.35 per annum
Hours: 37.5 hours per week
(Wednesday Thursday Friday 7pm – 7am & every third Saturday 7pm – 7am)
**THIS ROLE DOES NOT REQUIRE ANY PREVIOUS EXPERIENCE AS FULL TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES**
Job Purpose:
The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain’s biggest retailers. This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible.
The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem. You will also be a key tool for field engineering teams providing assistance as and when it may be required.
Principal Accountabilities:
Triage Refrigeration alarms with a high focus on response times and quality of service
Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible
Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau.
Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email
Identify and rectify, or escalate, any issues with equipment not set to the agreed specification
Always represent the company in a professional manner and develop a good working relationship with engineers, sub-contractors, and store colleagues
Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
Work with all colleagues to ensure laid-down standards of quality are maintained
Comply with any other reasonable request or instruction from Bureau Management.
Role Requirements:
PC literate with experience working with all Microsoft packages
Excellent problem solving skills whilst working under a high pressure environment.
The ability to multitask using multiple software programmes simultaneously
Willingness to take on overtime to assist the operations of the Bureau, in particular peak trading through summer months and Christmas etc
Trustworthy individual with good communication skills and experience within the customer service sector
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped bythe needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
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Technical Bureau Nightshift Operator employer: City FM Ltd
Contact Detail:
City FM Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Bureau Nightshift Operator
✨Tip Number 1
Familiarise yourself with the basics of refrigeration, HVAC, and lighting systems. Even though no prior experience is required, having a foundational understanding will help you engage more effectively during the training and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising scenarios where you need to diagnose issues under pressure. This will prepare you for the fast-paced environment of the Technical Bureau and show that you're ready to tackle challenges head-on.
✨Tip Number 3
Since communication is key in this role, consider enhancing your customer service skills. Engaging in role-playing exercises or volunteering in customer-facing roles can help you develop the ability to communicate clearly and professionally with both store teams and field engineers.
✨Tip Number 4
Be prepared to discuss your willingness to work overtime, especially during peak trading times. Highlighting your flexibility and commitment to supporting the Bureau's operations will make you a more attractive candidate for this position.
We think you need these skills to ace Technical Bureau Nightshift Operator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Technical Bureau Nightshift Operator. Highlight key skills such as problem-solving, multitasking, and communication in your application.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job. Even if you lack direct experience, emphasise transferable skills from previous roles, particularly in customer service or technical support.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills make you a suitable candidate. Mention your willingness to learn and adapt, as full training will be provided.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at City FM Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Technical Bureau Nightshift Operator does. Familiarise yourself with refrigeration, HVAC, and lighting systems, as well as the types of alarms you might encounter. This will show your potential employer that you're genuinely interested in the position.
✨Highlight Problem-Solving Skills
Since the role involves diagnosing faults and resolving issues remotely, be prepared to discuss examples of how you've successfully solved problems in high-pressure situations. This could be from previous jobs or even personal experiences where you had to think on your feet.
✨Show Your Communication Skills
As you'll be supporting both instore teams and field engineers, effective communication is key. Be ready to demonstrate your ability to convey technical information clearly and professionally, whether it's through examples from past roles or hypothetical scenarios.
✨Express Willingness to Learn
Since full training will be provided, express your eagerness to learn and adapt. Mention any relevant courses or training you've undertaken in the past, and highlight your commitment to keeping up with technical developments in the industry.
