Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage bookings in a dynamic automotive environment.
- Company: Premium Fleet repairer in Birmingham with a focus on customer satisfaction.
- Benefits: Competitive salary, company pension, employee discounts, and free on-site parking.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Previous automotive experience and strong communication skills required.
- Other info: Enjoy 28 days holiday and a supportive work culture from Monday to Friday.
The predicted salary is between 24000 - 39600 £ per year.
Successful applicant must have the following:
- Ability to deliver exceptional customer service
- Previous experience in the Automotive industry and confidence in explaining mechanical problems to customers
- Computer literate - experience with 1 Link, Autodata etc. a bonus
- Team player but also able to use their own initiative
- Well presented, good at time keeping and polite
- Must hold a Driving licence
The job involves booking jobs in, pricing jobs, speaking with customers and working closely with the service team and reporting to the workshop manager. You will be carrying out the following tasks:
- Taking phone calls and responding to emails for bookings
- Creating job sheets and invoices
- Working out service schedules and costing jobs
- Sourcing and ordering car/van parts
- Building relationships with customers - going that extra mile
We are a premium Fleet repairer in Birmingham. We carry out MOTs, services, bodywork and any mechanical repair required. We offer a collection and delivery service locally and strive to keep the customer informed and happy from start to finish.
The successful applicant will receive weekly pay and a 10% bonus paid yearly (subject to completing probation period), 28 days holiday including bank holidays. This is a weekday job - Monday to Friday.
Job Types: Full-time, Permanent
Salary: £28,000.00-£33,000.00 per year
Benefits: Company pension, Employee discount, Free parking, On-site parking
Experience: Service advisor: 1 year (required)
Work Location: In person
Service Advisor in Birmingham employer: CITY FLEET CARE LTD
Contact Detail:
CITY FLEET CARE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their services, values, and customer feedback. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining mechanical issues to customers, it’s crucial to convey information clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering exceptional customer service. We want to see how you've gone the extra mile for customers in the past, so share some examples that showcase your skills!
Get Technical with Your Experience: Since we're in the automotive industry, it's crucial to mention any relevant experience you have. If you've worked with tools like 1 Link or Autodata, let us know! This will show us you're ready to hit the ground running.
Be Yourself!: We love team players who can also take the initiative. In your application, let your personality shine through! Share how you work well with others but also how you can handle tasks independently.
Apply Through Our Website: To make things easier for both of us, please apply through our website. It helps us keep track of applications and ensures you get all the latest updates about your application status!
How to prepare for a job interview at CITY FLEET CARE LTD
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Be ready to explain common mechanical problems and solutions, as well as any experience you have with tools like 1 Link or Autodata. This will show that you're not just a people person but also someone who understands the technical side of things.
✨Customer Service is Key
Since this role revolves around delivering exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Dress to Impress
First impressions matter! Make sure you present yourself well for the interview. Dress smartly and maintain a professional appearance. This reflects your respect for the role and the company, and it sets a positive tone right from the start.
✨Ask Questions
Prepare some thoughtful questions about the company and the role. This shows your interest and enthusiasm for the position. You might ask about the team dynamics, how they handle customer feedback, or what a typical day looks like for a Service Advisor. Engaging in a two-way conversation can really make you stand out.