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- Tasks: Manage delegate bookings and provide admin support for exciting events.
- Company: Dynamic conference company with a friendly and hardworking team.
- Benefits: Competitive salary, hybrid work model, and growth opportunities in the events industry.
- Other info: Great opportunity for career growth and varied responsibilities in a fast-paced environment.
- Why this job: Join a vibrant team and make an impact in the world of conferences and events.
- Qualifications: Strong work ethic, customer service skills, and proficiency in Microsoft Office.
The predicted salary is between 25500 - 29500 £ per year.
Permanent/Full-time (after six-month trial period)
Hybrid Woking GU22
Salary: £25.5K - £29.5K depending on experience and skillset
Administrator required for a dynamic conference company. Whether you are an experienced administrator looking for a new challenge, or a motivated quick-learner eager to build a career in the events industry, we want to hear from you.
We are looking for an adaptable individual to join our busy conference admin & logistics team. Working closely with the UK and other Governments and industry-leading companies, we organise big international summits, highly topical conferences as well as smaller industry seminars, which makes the role interesting and varied.
About the role
This customer focused role involves being the central point of contact for our attendees and contacts, processing bookings for in-person and virtual delegates, invoicing, maintaining accurate attendee databases, and managing related administrative tasks. There is great growth potential to widen the role to include press and partner liaison and marketing support going forward.
Key responsibilities
- Provide administrative, operational and marketing support for events
- Act as the first point of contact for delegates enquiries, responding via phone and email in a professional and timely manner
- Efficiently and accurately process bookings within our CRM system to ensure delegate records for each event are always up to date (full training will be given)
- Raise invoices, process payments and ensure all invoices are settled by due date
- Prepare booking confirmations and joining instructions based on individual event requirements
- Create delegate lists for all events as well as delegate badges for in-person attendees and joining links for virtual attendees
- Facilitate on-site registration, greet attendees, hand out name badges and assist the logistics team with the running of the event
- Produce post-event attendee breakdowns, delegates lists and delegate notifications
- General office administration duties, including filing, data entry, stationary and other office supply orders
- Carry out any other reasonable duties within the remit of the role, as directed by the line manager to support the company’s logistics and marketing functions
Candidate skillset
While we value experience, we are looking for a dedicated and efficient individual with a cheerful yet professional disposition to fit in with our friendly and hardworking team.
- Strong work ethic and positive attitude
- Ability to multi-task and meet deadlines
- Excellent customer service skills and confident and professional telephone manner
- Strong written and verbal communication skills
- Ability to work both independently and as a part of a team
- Good knowledge and experience using Microsoft Office applications including Word, Excel and Outlook
We are looking for someone who lives locally and is able to drive or commute to our Surrey offices in Knaphill, Woking easily. The candidate will be expected to be able to work in the office up to 2 days per week, and more often during busy times.
Delegate bookings administrator/Conference administrator in Leicester employer: City & Financial Global
Contact Detail:
City & Financial Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delegate bookings administrator/Conference administrator in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the events industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its events. Show us that you’re genuinely interested in what we do and how you can contribute to our team. Tailor your answers to highlight your relevant skills and experiences.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our dynamic team.
We think you need these skills to ace Delegate bookings administrator/Conference administrator in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant admin experience, especially in events or customer service, to show us you’re the right fit for our dynamic team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you want to join our busy conference admin & logistics team and how you can contribute.
Show Off Your Communication Skills: Since this role involves a lot of interaction with delegates, make sure your written application showcases your strong communication skills. Keep it professional yet friendly, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at City & Financial Global
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and administrative tasks. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As a Delegate Bookings Administrator, strong communication is key. Prepare examples of how you've effectively communicated with clients or colleagues in the past. Practice articulating your thoughts clearly, as this will demonstrate your professional telephone manner and written communication skills.
✨Demonstrate Your Organisational Skills
Given the multi-tasking nature of the role, be ready to discuss how you manage your time and stay organised. Share specific examples of how you've handled multiple projects or deadlines simultaneously, and consider bringing a planner or digital tool to show your organisational methods.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.