At a Glance
- Tasks: Manage delegate bookings and provide admin support for exciting events.
- Company: Dynamic conference company with a friendly and hardworking team.
- Benefits: Competitive salary, hybrid working, and growth opportunities in the events industry.
- Other info: Great chance to develop your career in a fast-paced environment.
- Why this job: Join a vibrant team and make an impact in the world of conferences.
- Qualifications: Strong work ethic, customer service skills, and proficiency in Microsoft Office.
The predicted salary is between 25500 - 29500 £ per year.
Permanent/Full-time (after six-month trial period)
Hybrid Woking GU22
Salary: £25.5K - £29.5K depending on experience and skillset
Administrator required for a dynamic conference company. Whether you are an experienced administrator looking for a new challenge, or a motivated quick-learner eager to build a career in the events industry, we want to hear from you.
We are looking for an adaptable individual to join our busy conference admin & logistics team. Working closely with the UK and other Governments and industry-leading companies, we organise big international summits, highly topical conferences as well as smaller industry seminars, which makes the role interesting and varied.
About the role
This customer focused role involves being the central point of contact for our attendees and contacts, processing bookings for in-person and virtual delegates, invoicing, maintaining accurate attendee databases, and managing related administrative tasks. There is great growth potential to widen the role to include press and partner liaison and marketing support going forward.
Key responsibilities
- Provide administrative, operational and marketing support for events
- Act as the first point of contact for delegates enquiries, responding via phone and email in a professional and timely manner
- Efficiently and accurately process bookings within our CRM system to ensure delegate records for each event are always up to date (full training will be given)
- Raise invoices, process payments and ensure all invoices are settled by due date
- Prepare booking confirmations and joining instructions based on individual event requirements
- Create delegate lists for all events as well as delegate badges for in-person attendees and joining links for virtual attendees
- Facilitate on-site registration, greet attendees, hand out name badges and assist the logistics team with the running of the event
- Produce post-event attendee breakdowns, delegates lists and delegate notifications
- General office administration duties, including filing, data entry, stationary and other office supply orders
- Carry out any other reasonable duties within the remit of the role, as directed by the line manager to support the company’s logistics and marketing functions
Candidate skillset
While we value experience, we are looking for a dedicated and efficient individual with a cheerful yet professional disposition to fit in with our friendly and hardworking team.
- Strong work ethic and positive attitude
- Ability to multi-task and meet deadlines
- Excellent customer service skills and confident and professional telephone manner
- Strong written and verbal communication skills
- Ability to work both independently and as a part of a team
- Good knowledge and experience using Microsoft Office applications including Word, Excel and Outlook
We are looking for someone who lives locally and is able to drive or commute to our Surrey offices in Knaphill, Woking easily. The candidate will be expected to be able to work in the office up to 2 days per week, and more often during busy times.
Delegate bookings administrator/Conference administrator in Aberdeen employer: City & Financial Global
Join a dynamic conference company in Woking, where your role as a Delegate Bookings Administrator will not only challenge you but also offer significant growth opportunities within the events industry. With a supportive work culture that values teamwork and professional development, you'll enjoy a hybrid working model and the chance to engage with industry leaders while contributing to impactful international summits and conferences.
StudySmarter Expert Advice🤫
We think this is how you could land Delegate bookings administrator/Conference administrator in Aberdeen
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City & Financial Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City & Financial Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Delegate bookings administrator/Conference administrator in Aberdeen
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City & Financial Global:Your cover letter is your chance to shine! Tell us why you want to work at City & Financial Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City & Financial Global!
How to prepare for a job interview at City & Financial Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
