At a Glance
- Tasks: Lead and support a team to ensure excellent patient service and smooth clinic operations.
- Company: Join City Fertility, a progressive and people-centred organisation.
- Benefits: Inclusive culture, professional growth opportunities, and the chance to make a real difference.
- Other info: Be part of a diverse team that values innovation and integrity.
- Why this job: Shape the future of fertility care while championing compassion and respect.
- Qualifications: Leadership experience in healthcare and strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
As a Patient Services Team Leader, you set the tone for operational excellence at the clinic. You will lead, coach and support Patient Services Administrators while maintaining a strong front‐of‐house presence. Your guidance ensures patients feel heard and informed, workflows run smoothly, and clinical teams can focus on care. Through effective coordination, communication and leadership, you'll champion our values – Compassion, Respect, Commitment, Quality and Communication – every day.
Key Responsibilities
- Lead, coach and support Patient Services Administrators to maintain service standards
- Build and adjust rosters and breaks within budgeted hours, escalating complex issues as required
- Maintain an active front‐of‐house presence, stepping in to support patient flow as needed
- Collaborate with nursing and scientific teams to align schedules, theatre lists and documentation
- Oversee front‐of‐house service recovery; resolve clinic‐level complaints and elevate systemic issues
- Monitor billing discipline (quotes, receipting, banking), investigate variances and complete first‐line reconciliations
- Ensure SOP adherence, accurate records, privacy compliance and completion of daily/weekly checks
- Lead clinic team meetings and handovers to support communication and collaboration
- Conduct onboarding, buddying and on‐the‐job training; track competencies and identify development needs
- Use data and patient feedback to improve access, wait times and information clarity
- Manage leave requests and timesheet approvals; elevate performance concerns appropriately
- Foster an inclusive, supportive culture where staff feel safe to speak up and patients feel respected
What are we looking for?
- Demonstrated leadership of a front‐of‐house or patient administration team in healthcare, with a coaching style that reflects City Fertility's values
- Strong rostering, coordination and problem‐solving skills with the ability to balance patient experience and operational efficiency
- Confident communication skills and the ability to translate clinical priorities into clear plans for Patient Services Administrators
- Experience in billing controls, reconciliation, documentation quality and privacy compliance, with strong attention to detail
- A developing understanding of IVF terminology, donor and surrogacy program protocols, and broader industry developments
Why Join City Fertility?
- A supportive, inclusive workplace culture
- Opportunities for professional growth and development
- The chance to make a meaningful difference in patients' lives
- Access to global expertise through the CHA IVF network
Ready to Apply?
If you are ready to lead operational excellence and help shape the future of fertility care, we would love to hear from you. Click 'Apply' and submit your resume and cover letter (including contact details for two referees) today. All candidates will be reviewed as received. We respectfully advise that agency applications are not being accepted at this time.
City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion – we welcome you to be part of our progressive and supportive team.
An applicant must be legally entitled to work in Australia – successful candidates are required to provide proof of their right to work in Australia prior to commencement. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. All personal information received will be stored, used and disclosed by us in accordance with our Privacy Policy.
Patient Services Team Leader in Blackwood employer: City Fertility
At City Fertility, we pride ourselves on being a progressive and people-centred organisation that champions innovation and integrity. As a Patient Services Team Leader, you will thrive in a supportive and inclusive workplace culture that prioritises professional growth and development, allowing you to make a meaningful impact in patients' lives while working alongside a dedicated team committed to excellence in fertility care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Team Leader in Blackwood
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with patients and staff. This will help you align your answers with their values of Compassion, Respect, Commitment, Quality, and Communication.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a conflict. Be ready to share how you can coach and support Patient Services Administrators while keeping the front-of-house running smoothly.
✨Tip Number 3
Show off your problem-solving skills during the interview. Be prepared to discuss how you've handled complex issues in the past, especially in a healthcare setting. This will demonstrate your ability to balance patient experience with operational efficiency.
✨Tip Number 4
Don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and how they measure success in the role. This shows your genuine interest and helps you determine if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Services Team Leader in Blackwood
Some tips for your application 🫡
Show Your Leadership Style:When writing your application, make sure to highlight your leadership experience. We want to see how you've led teams in a front-of-house or patient administration setting, so share specific examples that reflect our values of Compassion, Respect, Commitment, Quality, and Communication.
Be Clear and Concise:Keep your cover letter and resume straightforward. Use clear language to describe your skills in rostering, coordination, and problem-solving. We appreciate applicants who can communicate effectively, so make sure your application reflects that!
Tailor Your Application:Don’t just send a generic application! Tailor your resume and cover letter to the Patient Services Team Leader role. Mention your understanding of IVF terminology and any relevant experience you have in billing controls and documentation quality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at City Fertility!
How to prepare for a job interview at City Fertility
✨Know Your Values
Before the interview, take some time to familiarise yourself with City Fertility's core values: Compassion, Respect, Commitment, Quality, and Communication. Think of examples from your past experiences that demonstrate how you embody these values, especially in a leadership role.
✨Showcase Your Leadership Style
Be prepared to discuss your coaching style and how you've successfully led a front-of-house or patient administration team. Highlight specific instances where your guidance improved team performance or patient experience, as this will resonate well with the interviewers.
✨Master the Details
Brush up on your knowledge of rostering, billing controls, and privacy compliance. Be ready to discuss how you’ve handled complex issues in these areas before, as attention to detail is crucial for this role. Bring examples of how you’ve improved operational efficiency while maintaining a high standard of patient care.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and the organisation. You might want to inquire about their approach to staff development or how they measure success in patient services, which can also give you insight into their culture.
