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- Tasks: Monitor refrigeration, HVAC, and lighting systems for major retailers while providing remote support.
- Company: Join City Facilities Management, a leader in facilities services across the UK.
- Benefits: Enjoy flexible weekend hours with full training provided and no prior experience needed.
- Why this job: Gain valuable skills in a dynamic environment while making a real impact on operations.
- Qualifications: PC literacy and problem-solving skills are essential; customer service experience is a plus.
- Other info: Part-time role with 15 hours per week, perfect for students looking to earn during weekends.
The predicted salary is between 10367 - 10367 £ per year.
Job Title: Technical Bureau Operator – Weekend Location: Glasgow Head Office Contract: Part Time / Permanent Salary: £10,367.07 per annum Working Pattern: Sat & Sun 7am – 3pm / Sat & Sun 11am – 7pm rotating **THIS ROLE DOES NOT REQUIRE ANY PREVIOUS EXPERIENCE AS FULL TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES** Job Purpose: The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain\’s biggest retailers. This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible. The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem. You will also be a key tool for field engineering teams providing assistance as and when it may be required. Principal Accountabilities: * Triage Refrigeration alarms with a high focus on response times and quality of service * Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible * Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau. * Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource * Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email * Identify and rectify, or escalate, any issues with equipment not set to the agreed specification * Always represent the company in a professional manner and develop a good working relationship with engineers, sub-contractors, and store colleagues * Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments * Work with all colleagues to ensure laid-down standards of quality are maintained * Comply with any other reasonable request or instruction from Bureau Management. Role Requirements: * PC literate with experience working with all Microsoft packages * Excellent problem solving skills whilst working under a high pressure environment. * The ability to multitask using multiple software programmes simultaneously * Willingness to take on overtime to assist the operations of the Bureau, in particular peak trading through summer months and Christmas etc * Happy to work weekends, on a 5 over 7 day shift pattern * Working on two varying shift patterns between the hours of 7am-3pm or 11am-7pm * Trustworthy individual with good communication skills and experience within the customer service sector
Technical Bureau Operator - Weekend employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Bureau Operator - Weekend
✨Tip Number 1
Familiarise yourself with the basics of refrigeration, HVAC, and lighting systems. Even though no prior experience is required, having a foundational understanding will help you communicate effectively with the engineering teams and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves diagnosing faults and resolving issues remotely, being able to think critically and quickly under pressure will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience during any informal discussions or interviews. The ability to communicate clearly and professionally with both store teams and field engineers is crucial in this role.
✨Tip Number 4
Be prepared to discuss your availability for overtime, especially during peak trading times. Highlighting your willingness to support the Bureau during busy periods can make you a more attractive candidate.
We think you need these skills to ace Technical Bureau Operator - Weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as problem-solving, multitasking, and customer service experience. Emphasise any technical skills, especially with Microsoft packages, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your willingness to learn and adapt, as well as your ability to work under pressure. Show enthusiasm for the role and the company.
Highlight Relevant Experience: Even if you don't have direct experience in a similar role, include any relevant experiences that demonstrate your ability to handle technical issues or provide excellent customer service. This could be from previous jobs, internships, or volunteer work.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is important for this role.
How to prepare for a job interview at City Facilities Management
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Technical Bureau Operator. Familiarise yourself with terms like HVAC, refrigeration, and diagnostic checks, as these will likely come up during your interview.
✨Showcase Problem-Solving Skills
Since the role requires excellent problem-solving abilities, prepare examples from your past experiences where you've successfully resolved issues under pressure. Even if you lack direct experience, think of situations where you've had to troubleshoot or think on your feet.
✨Demonstrate Communication Skills
As you'll be supporting field teams and communicating with store colleagues, it's essential to demonstrate strong communication skills. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would handle various communication scenarios.
✨Express Willingness to Learn
The job offers full training, so emphasise your eagerness to learn and adapt. Discuss any relevant training or courses you've taken in the past, and express your enthusiasm for developing new skills in a technical environment.