Regional Facilities Manager

An exciting opportunity has emerged for an experienced Regional Facilities Manager to join our company, working with one of our major UK retail clients. The role sees the successful candidate leading a mobile technical team in the delivery of PPM and Reactive maintenance services. This role will require you to manage your technicians and clients, ensuring good working relationships are maintained and built upon. The Regional Facilities Manager must ensure services are delivered in line with legislative and regulatory standards whilst meeting service level agreements. In addition, you will be required to complete a schedule of compliance audits in a timely fashion, taking corrective action as required whilst driving process and supporting the training of all direct reports.

Key Responsibilities:

• Ensure that all sites are covered on a 365 24/7 basis to deliver both reactive and planned maintenance.
• Provide technical support and coaching to the mobile engineering team.
• Ensure underperformance against KPIs is understood and action plans are in place to drive improvement.
• Ensure all tools and equipment necessary are available to deliver both reactive and planned maintenance.
• Support the Divisional Operations Manager on all technical, people and FM process issues.
• Provide cover for Divisional Operations Manager during times of absence, holidays and meetings, if requested.

Financial Responsibility:

• The Regional Facilities Manager is responsible for managing all expenditure and must ensure effective cost control within agreed budgets by site and across their allocated area, ensuring that all financial approvals are in line with the agreed levels of spend authority.
• The Regional Facilities Manager is also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer, whilst supporting the development of capital plans and projects jointly with the customer and designated Manager.

People Responsibility:

• The Regional Facilities Manager is responsible for the direct line management of the Area Site Technicians and Area Maintenance Technicians including but not limited to: recruitment & induction of colleagues within their team.
• Training & Development of ASTs and AMTs up to and including appraisals in line with company process.
• Carry out reviews of any legal training requirements to ensure compliance across the estate.
• Ensure all direct reports are validated and delivering all aspects of their role.
• Ensure Technician training is up to date and compliant within defined standards.
• To manage the teams conduct and capability and apply the disciplinary procedure in accordance with the company D&G Policy as required.
• Manage any absence within the team fairly and consistently ensuring a RTW interview is conducted after each period of absence.

Qualifications / Experience:

Essential:

• Recognised technical background with experience in hard FM.
• A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background.
• Previous experience of effectively leading and managing a team within a retail FM setting.
• Strong PC literacy, with experience in extracting, collating and presenting performance data along with previous experience of using a CAFM system.

Desirable but not essential:

• NVQ / SVQ Level 3 or City and Guilds 236 Part 1 + 2 (or equivalent) in electrical Installation / Maintenance. Other qualifications of technical within HVAC refrigeration and plumbing qualifications would also be considered.
• Ideally membership CIBSE, BIFM or equivalent.

The ideal candidate:

• Flexible to be available / on call out of hours.
• Full driving license.