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- Tasks: Lead a team of engineers in managing Case Maintenance services efficiently.
- Company: Join City Facilities Management, a leader in facility services across the UK.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Make an impact by ensuring top-notch service delivery and promoting best practices.
- Qualifications: GCSE standard with 2-3 years management experience and 5 years in the field.
- Other info: This role requires travel across the country and offers a dynamic work environment.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Job Purpose
To manage and advise a team of engineers to carry out all of City’s statutory duties in connection with Case Maintenance control. Provide solutions and services to deliver a Case Maintenance service across the City customer base as defined in the “Scope of Works” in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy.
Key Accountabilities
- To represent the company in a professional and competent manner at all times and develop a good working relationship with City and its core customer base.
- To actively promote “best practice” throughout the discipline i.e. ensuring consistent effective and efficient techniques, processes and procedures are adopted throughout field operations.
- To ensure that all members of the Case Maintenance team comply with all Health and Safety regulations and the company’s Health and Safety Policy at all times.
- To work with company and its customer base to ensure colleagues adhere to laid-down standards of quality are maintained at all times.
- To order equipment to the laid-down procedures.
- To ensure delivery of refrigeration case maintenance schedules within agreed timescales.
- To prioritise maintenance and repair work to achieve agreed timescales and response times.
- To ensure effective written and verbal communication of all critical corporate and operational Case Maintenance control issues within the company.
- Handle complaints and escalations end to end ensuring excellent communication throughout.
- To oversee the development and enhancement of the Case Maintenance service, strategy, policy and procedures making recommendations and presenting new solutions to senior management as necessary to deliver better standards of service.
- In conjunction with the senior management team, to formulate the business plan, agree revenue and expenditure budgets and performance monitoring procedures relating to Case Maintenance.
- To represent the company at store development, design and manufacturer meetings and to provide senior management and field operations with summaries/reports on key issues relating to Case Maintenance.
- To attend Customer and National meetings as necessary.
- To provide Case Maintenance technical support to GSMs, National, Divisional, Area and Project Managers as required, e.g. advice regarding trading/major operational issues.
- To sponsor and complete Case Maintenance surveys, bulletins, and technical reports as necessary and to cascade all key data to relevant personnel throughout field operations.
- To be aware of regulations and codes of practise applicable to the tasks.
- To coordinate the activities of Case Maintenance team leaders.
- To coordinate and be accountable for case cleaning rota/schedule to ensure service delivery to the customer.
- Carry out and action site audits.
- To liaise with project teams on store alterations, modernisations and other relevant works.
- To be the primary contact for any operational issues and point of escalation for the teams should any issues arise.
- To actively promote the Case Maintenance training ethos throughout the company, organise technical training events and provide suitably qualified coaches and mentors as and where necessary, e.g. training in new techniques or using the latest equipment.
- To work in a manner to support the achievement of company KPIs.
- To work in a manner to support lowest cost to operate ethos and ensure all systems are working to optimum energy efficiency.
- When required support other engineering disciplines to provide flexibility to service delivery.
- To ensure the maintenance of equipment & vehicles to ensure it is fit for purpose.
- To comply with any other reasonable request or instruction from the senior management team.
Knowledge, Skills and Abilities
- General Education: GCSE standard.
- Specific Knowledge: Experience of refrigeration equipment.
- Specific Skills: 2/3 years management experience; Minimum 5 years broad experience.
- Demonstrated Behaviours: Good communication skills (written and verbal); Helpful/friendly manner; Self-motivated.
- Specialist Requirements: High degree of flexibility in working hours and types of jobs undertaken; High degree of mobility – travelling throughout the country; Current driving licence; Ability to distinguish colours to the standard required for maintenance and repair of electrical/electronic equipment and appliances.
National Case Maintenance Manager employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Case Maintenance Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in refrigeration equipment. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in case maintenance. Attend industry events or join relevant online forums to build connections that could lead to job referrals.
✨Tip Number 3
Prepare to discuss your management experience in detail. Be ready to share specific examples of how you've successfully led teams, handled escalations, and implemented best practices in previous roles.
✨Tip Number 4
Research City Facilities Management thoroughly. Understanding their values, mission, and recent projects will allow you to tailor your conversations and show genuine interest in contributing to their success.
We think you need these skills to ace National Case Maintenance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in case maintenance and management. Emphasise your skills in communication, leadership, and technical knowledge of refrigeration equipment, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the National Case Maintenance Manager position. Mention specific examples of how you've successfully managed teams and improved processes in previous roles.
Highlight Relevant Experience: When detailing your work history, focus on your management experience and any specific achievements related to case maintenance or similar fields. Use metrics to demonstrate your impact, such as improvements in efficiency or cost savings.
Showcase Your Communication Skills: Since the role requires excellent written and verbal communication, ensure that your application is clear, concise, and free of errors. You might also want to mention any experience you have in handling complaints or escalations effectively.
How to prepare for a job interview at City Facilities Management
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the responsibilities and expectations of the National Case Maintenance Manager position. Familiarise yourself with the key accountabilities listed in the job description, such as managing a team of engineers and ensuring compliance with health and safety regulations.
✨Showcase Your Management Experience
Since the role requires 2-3 years of management experience, be prepared to discuss your previous leadership roles. Highlight specific examples where you successfully managed teams, resolved conflicts, or improved processes, particularly in relation to case maintenance or similar fields.
✨Demonstrate Technical Knowledge
Given the technical nature of the role, it's crucial to demonstrate your knowledge of refrigeration equipment and maintenance practices. Be ready to discuss any relevant experience you have, including specific projects or challenges you've faced in this area.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational issues. Think of examples from your past experiences where you had to manage complaints, coordinate teams, or implement new strategies, and be ready to explain your thought process and outcomes.
