At a Glance
- Tasks: Join us as an HVAC Technician, maintaining and repairing essential systems in a dynamic environment.
- Company: City Refrigeration Holdings is a leading facilities management company with a global presence and strong values.
- Benefits: Enjoy a competitive salary, private healthcare, generous holiday, and employee discounts.
- Other info: Full driving licence required; daily travel involved.
- Why this job: Be part of a mission-driven team that values collaboration and outstanding customer service.
- Qualifications: Must hold recognised Commercial Gas qualifications and have experience in HVAC/Gas.
The predicted salary is between 40000 - 52000 £ per year.
Job Description
We are recruiting for an Operator to be part of our busy, reactive One Stop Shop department (OSS). The role involves inbound and outbound telephone enquiries. Liaising with colleagues, engineers, and contractors, to ensure the smooth management of all aspects relating to OSS disciplines (Parts, Quotes, Purchase order Uplifts and uniform). Comprehensive training and support will be provided for our CITY Bespoke Systems. This role is based at our Glasgow Headquarters with a flexible hybrid approach.
Responsibilities:
- Professional and consistent customer service.
- Answering inbound calls from customers, contractors, and engineers
- Making outbound calls to our customers, contractors, and engineers
- Manage and process purchase orders /uplifts for Contractors.
- Support and Liaise with our customers, contractors, and CITY engineers with ETA's.
- To ensure all aspects of quotations jobs are processed through to completion.
- To process part procurement/Hire requests from CITY Engineers.
- Validate and process uniform requests for CITY field operatives via supplier portal.
- Action incoming emails from shared OSS mailboxes.
- Communicate fluently and confidently
Essential requirements:
- Previous customer services background would be advantageous.
- Excellent verbal and written communication skills
- Accuracy and attention to detail is essential
- Ability to multi-task
- General admin and data entry - computer literacy is essential.
Benefits:
- Along with a competitive salary, we have a comprehensive offering of colleague benefits. Our benefits include pension, medical, employee assistance programmes, health and support apps, and several salary sacrifice benefits (such as the cycle to work scheme). Our benefits platform offers hundreds of discounts on shopping, days out and holidays.
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
Pension Scheme
Retail Discounts
Cycle to Work Scheme
HVAC Technician in Warrington employer: City Facilities Management
City Refrigeration Holdings is an exceptional employer, offering HVAC Technicians a rewarding career in a dynamic and supportive work environment. With competitive salaries, comprehensive benefits including private healthcare and generous holiday allowances, employees are encouraged to grow professionally while contributing to meaningful partnerships with clients like ASDA. The company's commitment to collaboration and transparency fosters a culture where every team member can thrive and make a positive impact in the facilities management industry.
Contact Details:
City Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HVAC Technician in Warrington
✨Tip Number 1
Familiarise yourself with the specific HVAC systems mentioned in the job description. Understanding air handling units, heat pumps, and other equipment will help you speak confidently about your experience during the interview.
✨Tip Number 2
Highlight your customer service skills. Since the role emphasises outstanding customer service, think of examples from your past work where you went above and beyond to meet client needs.
✨Tip Number 3
Prepare to discuss your qualifications in detail. Make sure you can explain how your recognised Commercial Gas qualifications relate to the responsibilities of the HVAC Technician role.
✨Tip Number 4
Research City Refrigeration Holdings and their partnership with ASDA. Showing that you understand their mission and values will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace HVAC Technician in Warrington
Some tips for your application 🫡
Understand the Job Requirements:Carefully read the job description for the HVAC Technician position. Make sure you understand the key accountabilities and qualifications required, such as the necessary Commercial Gas qualifications.
Tailor Your CV:Customise your CV to highlight relevant experience in HVAC and gas maintenance. Emphasise any specific qualifications you hold that match the job requirements, such as COCN1 or ICPN1.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention your hands-on approach, customer service skills, and ability to work in a dynamic environment, aligning with the company's values.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure all information is accurate and presented professionally.
How to prepare for a job interview at City Facilities Management
✨Know Your HVAC Systems
Make sure you brush up on your knowledge of various HVAC systems, especially those mentioned in the job description. Be prepared to discuss your experience with air handling units, gas-fired heating, and other specific equipment.
✨Demonstrate Customer Service Skills
Since the role involves working closely with clients like ASDA, highlight your customer service experience. Share examples of how you've exceeded client expectations in previous roles.
✨Showcase Your Qualifications
Be ready to discuss your recognised Commercial Gas qualifications. If you have any of the listed certifications, mention them confidently and explain how they relate to the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to respond to service calls or handle non-repairable faults, and be ready to explain your thought process.
