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- Tasks: Lead a team, manage calls, and provide top-notch technical support.
- Company: Join a dynamic company at the forefront of technology in Glasgow.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a collaborative team with opportunities for continuous learning.
- Why this job: Make a real difference by ensuring high service levels and supporting your team.
- Qualifications: Experience in technical support and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
To provide effective leadership and support to the Technical Bureau Operators, ensuring all inbound and outbound calls are handled professionally, faults and enquiries are accurately logged, and call handling adheres to Call Quality Monitoring standards. This role is critical in maintaining high service levels by overseeing the monitoring, triage, and management of AIMS alarms and store-raised calls. In addition to fulfilling the core responsibilities of a Technical Bureau Operator, the position requires delivering a higher level of technical support to field engineers, operators, and clients through proactive remote interventions using AIMS systems where appropriate.
Responsibilities
- Perform core Technical Bureau Operator duties with professionalism, accuracy, and a proactive attitude.
- Monitor and manage HVAC, refrigeration, and lighting control systems, responding promptly to service requests and alarms across 3 clients.
- Lead by example and support the Bureau Contract Supervisor in planning and managing operator workloads to ensure consistent service delivery.
- Assist in maintaining appropriate staffing levels and supporting day-to-day team management, including timekeeping, attendance, performance, and conduct.
- Provide advanced technical support to field teams and operators, ensuring issues are resolved efficiently through remote action where possible.
- Support the AIMS infrastructure by working collaboratively with internal departments and external partners to maintain high network connectivity.
- Identify and address training needs within the operator team to support continuous improvement and operational effectiveness.
- Attend relevant training sessions to maintain up-to-date technical knowledge and skills.
- Act as a liaison between operators and leadership by professionally representing team feedback in meetings.
- Ensure that high standards of housekeeping, conduct, and professionalism are consistently maintained within the Bureau.
- Promote and enforce adherence to company Health and Safety policies.
- Foster positive working relationships with colleagues, clients, and subcontractors, representing the company in a professional and courteous manner.
- Support Technical Specialists by developing an in-depth understanding of current and upcoming systems and technologies.
- Carry out any other reasonable duties or instructions as directed by the Line Manager to support operational needs.
Technical Bureau Senior Operator - Glasgow Head Office employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Bureau Senior Operator - Glasgow Head Office
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and team leadership. We want to show off our skills and experience, so let’s have some solid examples ready!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and confident when we walk into that interview room. It sets the tone for how we’re perceived.
✨Tip Number 4
Follow up after the interview with a thank-you email. It shows our appreciation and keeps us on their radar. Plus, it’s a great chance to reiterate our enthusiasm for the role!
We think you need these skills to ace Technical Bureau Senior Operator - Glasgow Head Office
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in HVAC, refrigeration, and lighting control systems. We want to see how your experience aligns with the role, so don’t hold back on showcasing your knowledge!
Tailor Your Application: Take a moment to customise your application for the Technical Bureau Senior Operator position. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Professionalism is Key: Since this role involves leading a team and interacting with clients, it’s crucial to convey your professionalism in your written application. Keep your language clear and concise, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at City Facilities Management
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of HVAC, refrigeration, and lighting control systems. Be ready to discuss how you've handled similar systems in the past and any relevant technical challenges you've overcome.
✨Show Leadership Skills
Since this role involves leading a team, think of examples where you've successfully managed workloads or supported colleagues. Highlight your ability to foster positive relationships and maintain high service levels.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding remote interventions and call handling. Prepare specific scenarios where you’ve effectively triaged issues or provided advanced support to teams.
✨Emphasise Communication Skills
As a liaison between operators and leadership, strong communication is key. Be ready to demonstrate how you’ve effectively communicated feedback or concerns in previous roles, ensuring professionalism and clarity.