At a Glance
- Tasks: Support and maintain the People System iTrent while providing top-notch customer service.
- Company: Join a dynamic team at a leading company in Glasgow with a focus on employee wellbeing.
- Benefits: Enjoy 33 days holiday, private pension, health cashback plan, and exclusive discounts.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Be a key player in enhancing people processes and driving data integrity.
- Qualifications: Experience with people systems and a solution-driven mindset are a plus.
An exciting opportunity has emerged for a skilled People System Support Administrator to join our company, on a 6 month FTC basis. The role will involve being responsible for supporting the ongoing maintenance of the People System iTrent, becoming a subject matter expert for the system and a key contact for all issues via the main communication mailbox. The role holder will play a vital role in driving best practice and data integrity, while providing a high level of customer service.
Key Responsibilities:
- Manage Cascade Queries mailbox, communicating with customers and investigating issues raised within the SLAs to provide high level customer experience.
- As a Super User of the iTrent system be the central contact providing technical support for internal stakeholders, liaising with external suppliers, internal IT and work colleagues when necessary.
- Responsible for troubleshooting and system problem solving for iTrent, identifying the root cause and if necessary, reporting software issues to the supplier.
- Set up new colleague iTrent accounts, activating new starters, checking permissions and security levels.
- Running scheduled reports and produce ad hoc reports via iTrent and Business Objects. Ensuring data integrity and providing our customers with accurate and timely reporting.
- Assist with regular data audits/data cleanse activities to ensure accurate, consistent and complete data.
- Support the development and implementation of People process improvements and business change.
- Support the business to ensure iTrent and the aligning processes are meeting all GDPR requirements.
Qualifications / Experience:
- Knowledge or previous experience working within people functions and systems.
- Solution driven, troubleshooting issues to find the root cause and prevention for future.
- Working knowledge of Microsoft Excel.
- High attention to detail.
- Can do attitude and a good team player.
What We Offer:
- 33 Days Holiday (Inc. Bank Holidays).
- Private Pension.
- HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
- OneCity – Employee Discount Platform.
- Employee Value Awards up to the value of £250.
- Access to Costco Personal Membership Subscription.
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision).
- Electric Car Scheme (Criteria Applies).
- First Bus Commuter Club – Discounted Bus Travel.
People Systems Support Administrator in Glasgow employer: City Facilities Management
At City, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our Glasgow Head Office provides a supportive environment with hybrid working options, ensuring a healthy work-life balance while our comprehensive benefits package, including generous holiday allowance and health services, empowers employees to thrive both personally and professionally. Join us as a People Systems Support Administrator and take advantage of our commitment to employee growth and well-being in a role that is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land People Systems Support Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing the People Systems Support Administrator role.
✨Tip Number 2
Prepare for the interview by brushing up on your iTrent knowledge. Familiarise yourself with common issues and solutions, so you can showcase your troubleshooting skills and solution-driven mindset during the chat.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled customer queries in the past, especially in a tech support context. Highlight your attention to detail and how you ensure data integrity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace People Systems Support Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Systems Support Administrator role. Highlight any relevant experience with people systems, especially iTrent, and showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service experience and your can-do attitude. We love seeing enthusiasm and a personal touch!
Showcase Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at City Facilities Management
✨Know Your iTrent Inside Out
Make sure you familiarise yourself with the iTrent system before your interview. Understand its key features and functionalities, as well as common issues users face. This will not only show your enthusiasm for the role but also demonstrate your ability to be a subject matter expert.
✨Showcase Your Customer Service Skills
Since the role involves managing customer queries, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues effectively and how you communicated with customers to ensure their satisfaction.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss your approach to troubleshooting and problem-solving. Prepare a couple of scenarios where you identified the root cause of an issue and implemented a solution. This will illustrate your solution-driven mindset, which is crucial for this position.
✨Demonstrate Attention to Detail
Attention to detail is key in this role, especially when it comes to data integrity. Bring examples of how you've ensured accuracy in your previous work, whether through audits or data management tasks. This will reassure the interviewers that you can maintain high standards in your work.
