At a Glance
- Tasks: Lead field teams to deliver top-notch facilities management services across various sites.
- Company: Join a leading company in facilities management with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Flexible working hours and extensive travel required for this exciting role.
- Why this job: Make a real impact by ensuring world-class service and building strong customer relationships.
- Qualifications: Degree-level education and experience in managing large teams preferred.
Shift Pattern: 45 hours per week
The Divisional Operations Manager role is to provide leadership to the field teams, delivering World Class Service in Hard and Soft Facilities Management across all sites.
To effectively manage all resources and ensure effective relationships are established and maintained between the customer and City field teams.
To ensure that all activities are undertaken within the budget and meet legislative and Health & Safety requirements.
- Key Accountabilities
- To ensure all Maintenance services are delivered in line with agreed SLA’s, meeting all statutory and legislative requirements.
- To ensure all Cleaning and Soft FM services are delivered by the Field Teams in line with agreed SLA’s, adjusting to growth and contract requirements.
- To manage all budgets within target and to optimise the best value and where possible the lowest cost, without compromising service.
- To recruit, coach, motivate to ensure people performance is optimised.
- To ensure a divisional training and succession plan is available to meet the people development needs.
- To ensure company policies and practises are followed and delivered consistently.
- To ensure effective Divisional meetings are held to drive operational performance and people management.
- To support and provide guidance to all direct reports.
- To provide world class service standards to all sites.
- Analyse all performance data to identify opportunities for improvement and draw up action plans to deliver the required results.
- To co-ordinate all capital plans and support the customer in the development of their annual asset replacement plan.
- To lead the delivery of excellent customer service and relationships.
- To ensure that all activity compiles with Health & Safety Policies.
- To undertake any other reasonable duties and/or responsibilities as may be required.
- Financial Responsibility
This role is responsible for managing expenditure and effective cost management within agreed budgets by site, area and across their Division.
The Divisional Operations Manager will authorise spend to an agreed authority level. In addition they are also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer.
They will guide their Area Maintenance Managers in the development of capital plans and projects jointly with the customer.
People Responsibility
The Divisional Operations Manager is responsible for the direct line management of the Area Maintenance teams with a broader scope of responsibility of the direct management of soft FM as and when required by the customer which includes but not limited to:
- Recruit and induct colleagues within team as required and in line with current recruitment guidelines, ensuring all legal compliance is adhered to.
- Train, develop and appraise direct reports to ensure effective leadership and motivation of own teams.
- Conduct quarterly people reviews to ensure that talent and succession plan is established, to support the wider business with the People Team.
- Carry out reviews of any legal training requirements to ensure compliance across the estate.
- Ensure that agreed ways of working are followed by direct reports and this is validated through regular site visit and performance review programme.
- To manage the team’s conduct and capability, apply the disciplinary procedure in accordance with the companies D&G Policy as required.
- Knowledge, Skills and Abilities
- Ideally educated to Degree level or similar in a business or technical discipline.
- Experience as a Regional Manager in retail, leisure or FM sector
- Experience of managing a large and remote team.
- Previous experience of developing client relationships at a stake holder level would be advantageous.
- Strong PC literacy, with experience in extracting, collating and presenting performance data.
- Strong communication skills, both written and verbal.
- Excellent planning, organising, prioritisation and project management skills.
- Strong results focus.
- Accountable for own performance and that of the team.
- Effective problem-solving and decision-making.
- Highly flexible and strategic in approach to managing their business.
- Experience in managing financial budgets with previous P&L responsibility desirable.
- High degree of flexibility in working hours with willingness to work flexible hours over a 24/7 operation.
- High degree of mobility to travel extensively throughout the area.
- Full driving licence
Divisional Operations Manager - Distribution in Glasgow employer: City Facilities Management
As a Pest Prevention Specialist at our Belfast/Cookstown location, you will join a supportive and dynamic team dedicated to delivering exceptional pest control services. We prioritise employee growth through ongoing training and development opportunities, fostering a culture of collaboration and excellence. Enjoy a competitive salary, core working hours, and the chance to make a meaningful impact in maintaining safe environments for our clients.
Contact Details:
City Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Divisional Operations Manager - Distribution in Glasgow
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Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Divisional Operations Manager - Distribution at City Facilities Management!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Divisional Operations Manager - Distribution role at City Facilities Management!
We think you need these skills to ace Divisional Operations Manager - Distribution in Glasgow
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at City Facilities Management. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at City Facilities Management
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at City Facilities Management. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
