At a Glance
- Tasks: Assist customers by answering calls and resolving inquiries efficiently.
- Company: Join a leading UK supermarket's customer service team in Glasgow.
- Benefits: Enjoy a competitive salary, 33 days holiday, and employee discounts.
- Other info: Work flexible hours with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Customer service experience is a plus, but enthusiasm is key!
Location: Glasgow Head Office (1 day WFH once training is complete)
Contract Type: Permanent
Working Hours: 37.5 Hours Per Week / 5 days over 7 / 2pm - 10pm
Salary: £25,468.38 Total Salary, Overtime, 33 Days Holiday, Private Pension & Benefits - Including Employee Discounts
START DATE - WEDNESDAY 12TH AUGUST
An exciting opportunity has emerged for a Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients. The role will involve answering inbound calls and making outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.
Key Responsibilities:
- Ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
- Ensure the accurate input of data and the completion of all relevant fields throughout each call.
- Liaise with Engineers in order to prioritise calls enabling swift response times.
- Manage after call activities to effectively manage workload and service levels.
- Communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.
Qualifications / Experience:
- Experience in a similar customer service-based role is desirable but not essential.
The ideal candidate:
- Visibly demonstrate enthusiasm and positive behaviour.
- Represent the Company in a professional and competent manner at all times and develop strong working relationships with City and partnership colleagues.
- Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team.
Customer Service Representative - Backshift in Glasgow employer: City Facilities Management
City Facilities Management is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With competitive salaries, generous benefits including private healthcare and a company vehicle, and opportunities to work with cutting-edge CO2 refrigeration systems across multiple retail sites, this role in Nottingham/Derby promises a rewarding career for skilled professionals.
Contact Details:
City Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Backshift in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City Facilities Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City Facilities Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Backshift in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City Facilities Management:Your cover letter is your chance to shine! Tell us why you want to work at City Facilities Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City Facilities Management!
How to prepare for a job interview at City Facilities Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
