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- Tasks: Handle calls, coordinate jobs, and ensure customer satisfaction in a dynamic environment.
- Company: Join the UK's largest privately owned facilities management company with a vibrant culture.
- Benefits: Enjoy 33 days holiday, free parking, subsidised meals, and health perks.
- Why this job: Be part of a passionate team that values wellbeing and career growth.
- Qualifications: Must have a positive attitude, helpdesk experience, and strong communication skills.
- Other info: Flexible backshift hours from 12pm to 10pm, perfect for students!
The predicted salary is between 19975 - 30000 £ per year.
Role: Customer Service Operator
Salary: £24,969 per annum
Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US
Contract type: Permanent
Full time: 37.5 hours per week. Working 5 over 7 days.
Backshift: 12pm to 8pm / 2pm to 10pm
Job Description:
We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve, and one City. We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company. Our people are at the heart of what we do, and we care about the wellbeing of our colleagues, offering an extensive range of benefits.
Benefits:
- 33 days (6.6 weeks) paid holiday for a full-time contract
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Access to Mental Health First Aiders
- Recommend a Friend incentive
- Pension scheme – up to 5%
- Company-funded Healthshield cash plan, covering dental, optical, physio, wellbeing, and more
- Salary sacrifice schemes, including Smart Tech and Cycle to Work
- Career development opportunities
- Access to One City rewards hub with discounts, cashback, wellness resources, and recognition tools
Responsibilities:
- Handling inbound and outbound calls, logging jobs in a fast-paced environment
- Coordinating contractors and City Technicians to meet standards
- Partnering with customers to achieve results
- Completing administrative tasks such as quotes, uplifts, emails
- Managing end-to-end job processes
- Driving customer excellence as part of a team
Candidate Requirements:
- Driven and passionate with a positive attitude towards customer service
- Helpdesk experience in facilities management
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Team player with good workload management skills
- Proficiency in Microsoft Office
Customer Service Operator-Backshift employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator-Backshift
✨Tip Number 1
Familiarise yourself with the company values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be ready to share specific examples of how you've handled challenging situations or improved customer satisfaction in previous roles, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your proficiency in Microsoft Office. Since the role involves administrative tasks, being able to showcase your skills in managing documents, spreadsheets, and emails can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the specifics of the role, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace Customer Service Operator-Backshift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Operator position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in facilities management. Use bullet points for clarity and include specific achievements that demonstrate your ability to handle calls and manage tasks effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your values align with those of the company. Mention your attention to detail and teamwork skills, and provide examples of how you've successfully managed workloads in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Operator.
How to prepare for a job interview at City Facilities Management
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the company's values of showing you care and driving customer excellence.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved customer issues, highlighting your ability to communicate effectively under pressure.
✨Highlight Your Teamwork Experience
As a Customer Service Operator, you'll be part of a team. Be ready to discuss your experiences working collaboratively with others. Mention any specific instances where teamwork led to improved outcomes, showcasing your ability to be a team player.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and attention to detail. Think about how you would handle various customer service situations, such as managing a difficult customer or coordinating with technicians, and be prepared to explain your thought process.