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- Tasks: Handle calls, manage jobs, and ensure top-notch customer service in a fast-paced environment.
- Company: Join the UK's largest privately owned facilities management company with a caring culture.
- Benefits: Enjoy 33 days holiday, free parking, health perks, and great career development opportunities.
- Why this job: Be part of a passionate team making a real difference in customer satisfaction.
- Qualifications: Helpdesk experience, strong communication skills, and a positive attitude are essential.
- Other info: Access discounts, wellness resources, and recognition rewards to enhance your work-life balance.
Are you the right applicant for this opportunity? Find out by reading through the role overview below.
Salary: £24,969 per annum
Location: Glasgow Head Office, Caledonia House, Lawmoor Street, G5 0US
Contract type: Permanent
Positions available: 3
Full time: 37.5 hours per week. Working 5 over 7 days.
Why join City? We pride ourselves on our culture, our people, and our customers. We live by our company values: show you care, make it happen, be your best, strive to improve and one City. We are a passionate and driven team, and by joining City, you become part of the UK's largest, privately owned facilities management company. Our people are at the heart of what we do, and we care about the wellbeing of our colleagues and have developed an extensive range of benefits.
Here are the benefits we offer:
- 33 days (6.6 weeks) paid holiday for a full-time contract
- Free on-site parking
- Subsidised canteen facilities & vending machines
- Access to Mental Health First Aiders
- Recommend a Friend incentive
- Pension scheme – up to 5% matched contribution
- Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more
- Salary sacrifice schemes, including Smart Tech and Cycle to Work
- Great development and career opportunities
- Access to One City, our reward and recognition hub. One City provides access to a host of benefits:
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
- Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips
- Access to our colleague reward and recognition tools, with awards ranging from £5 - £250!
Here's what you can expect to be doing:
- Handling inbound and outbound calls, and logging jobs in a fast-paced environment
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards
- Completing a variety of administrative tasks such as quotes, uplifts, emails
- End-to-end job management
- Working as part of a team to drive customer excellence
Here's what we would like from you:
- Driven and passionate with a great attitude to deliver customer excellence
- Helpdesk experience in facilities management
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Ability to work as part of a team and effectively manage own workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous contact centre/call centre/helpdesk experience
Customer Service Operator employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Operator, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and serious about the role. Ask about their expectations for the position or how they measure success in customer service.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and ready to take the next step in your career with us.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Operator role. Highlight your helpdesk experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you embody our company values. Let us know why you’re excited about joining City and what you can bring to the table.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and you’ll be one step closer to joining our passionate team at City!
How to prepare for a job interview at City Facilities Management
✨Know the Company Culture
Before your interview, take some time to research City and their values. They pride themselves on caring for their people and customers, so think about how you can demonstrate that you share these values during your conversation.
✨Showcase Your Helpdesk Experience
Be ready to discuss your previous helpdesk or customer service experience in detail. Prepare specific examples of how you've handled calls, managed jobs, or resolved issues, as this will show you understand the role and can hit the ground running.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Highlight Teamwork and Independence
City is looking for someone who can work well in a team but also manage their own workload. Think of examples where you've successfully collaborated with others and instances where you've taken initiative to complete tasks independently.
