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- Tasks: Lead refrigeration case maintenance and manage regional teams for top-notch service delivery.
- Company: Join City Facilities Management, a leader in delivering exceptional facility services.
- Benefits: Enjoy 33 days holiday, health cashback plans, employee discounts, and more perks!
- Why this job: Be part of a dynamic team that values trust, communication, and professional growth.
- Qualifications: Experience in cleaning, team supervision, and a full driving license required.
- Other info: Night shifts from Monday to Thursday, with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Case Maintenance Operations Lead (Refrigeration)
Location: South, London, United Kingdom
Working Hours: 45 hours per week – Night Shift (Monday – Thursday 18:00 – 05:30)
We have an exciting opportunity for an experienced Case Maintenance Operations Lead to join our team, working across the City Facilities Management group.
The purpose of this role is to lead the predetermined refrigeration case maintenance programme in line with SLA across all City Clients in your region. You will supervise and manage the regional case maintenance teams within your area.
You will manage technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must comply with legislative and regulatory standards, as well as service levels.
Key Responsibilities:
- Conduct regular validation store visits and ensure case cleans are validated in IT systems.
- Create remedial reports for each PPM and inform the National Manager of necessary actions.
- Coordinate activities and administrative tasks of Case Maintenance Team Leaders in your area.
- Act as the primary operational contact and escalation point for your teams.
- Complete appraisals and deliver training for Case Maintenance Teams.
- Carry out work in a cost-efficient manner.
- Order materials within agreed limits.
People Responsibilities:
- Represent the company professionally and build strong relationships with team members and leaders.
- Lead and support teams through regular communication and visible leadership.
- Manage performance, conduct, recruitment, onboarding, probation reviews, and absence processes.
- Handle disciplinary, grievance, and colleague development matters as needed.
- Serve as the main contact for teams and deputise for the National Manager when required.
The ideal candidate:
- Has a cleaning background.
- Has supervised a medium-sized team.
- Has experience dealing with performance and conduct issues.
- Holds a full driving license.
What We Offer:
Our benefits include:
- 33 Days Holiday (including Bank Holidays)
- HealthShield Cashback Plan for dental/optical costs
- Employee Discount Platform (OneCity)
- Employee Value Awards up to £250
- Costco Personal Membership
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (criteria apply)
- First Bus Commuter Club – Discounted Travel
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Case Maintenance Operations Lead employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Maintenance Operations Lead
✨Tip Number 1
Familiarise yourself with the refrigeration industry standards and regulations. Understanding the compliance requirements will not only help you in interviews but also demonstrate your commitment to maintaining high service levels.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in case maintenance. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've handled performance issues or developed team members, as this is crucial for the role.
✨Tip Number 4
Research City Facilities Management and their approach to customer service. Understanding their values and how they build long-term partnerships with clients will help you align your answers during the interview process.
We think you need these skills to ace Case Maintenance Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in case maintenance and team supervision. Emphasise any previous roles where you managed teams or dealt with performance issues, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the Case Maintenance Operations Lead role. Mention your cleaning background and how it relates to the responsibilities outlined in the job description. Show enthusiasm for building strong relationships with team members and clients.
Highlight Relevant Skills: When filling out your application, ensure you highlight skills that align with the job requirements, such as leadership, communication, and problem-solving abilities. Provide specific examples of how you've successfully led teams or managed projects in the past.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you’re applying for.
How to prepare for a job interview at City Facilities Management
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Maintenance Operations Lead. Familiarise yourself with the key tasks such as managing teams, conducting store visits, and ensuring compliance with regulations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully managed a team, handled performance issues, or conducted training sessions. Highlighting these experiences will show that you're capable of leading effectively.
✨Emphasise Customer Focus
The job requires a customer-focused approach, so be ready to share examples of how you've built strong relationships with clients or team members in the past. Discuss how you ensure service delivery meets client expectations and how you handle any challenges that arise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in this role, such as managing a team during peak times or dealing with compliance issues, and prepare your responses accordingly.
