Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and manage service desk tickets for CRH business systems.
- Company: Join City Refrigeration Holdings, a leader in facilities management with a global presence.
- Benefits: Enjoy a pension scheme, retail discounts, and a cycle to work scheme.
- Why this job: Be part of a collaborative culture focused on innovation and customer service.
- Qualifications: Ideal candidates have IT qualifications or experience in a similar role.
- Other info: Opportunity to grow within a trusted company with over 12,000 employees worldwide.
The predicted salary is between 36000 - 60000 £ per year.
The Vacancy
JOB PURPOSE:
IT 1st Line Support Analyst are responsible for the provision of FPOC support services on CRH business systems and services.
PRINCIPAL TASKS AND RESPONSIBILITIES
Support Services
- Be a first point of escalation from the 1st line team with any queries and issue.
- Help monitor the service desk and manage tickets levels as required.
- Ensure ticket levels are kept similar levels.
- Escalate problem tickets to a higher level if required.
- Look for trends with re-occurring issues.
Administration
- Basic administration of the following systems
- Service Desk Management tool
- Desktop & Device Management tool
- AV Technologies
- Active Directory
- Office 365
- Remote Desktop Services
- MDM Support (Intune)
KEY RESULT AREAS
- Providing support, configuration and maintenance on CRH\’s devices and services, by becoming an expert on the use of all aspects of these systems.
- Delivering support to existing business users and investigating and resolving faults.
- Working with colleagues in identifying and proposing system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team.
SKILLS/EXPERIENCE
Professional/Academic/ Vocational Qualifications
- Ideally educated to S/NVQ for Information/ Communication Technology, or sound experience in a comparable role.
- Worked on a 1st/2nd line Service Desk
- Degree level qualification
- ITIL v3 Foundation
Specific Knowledge
- Experience of supporting enterprise desktop estates (Windows 10)
- Administration of Windows Desktop (GPO & Remote management)
- Ticket handling knowledge
- Experience of supporting iOS and Android devices
Specific Skills
- Ability to learn fast and take ownership of issues to completion.
- A good technical base of understanding and decision making.
- Queue handling ability
- People skills
- Event and Log analysis experience.
- Good telephone manner, customer care, communication skills
Demonstrated Behaviours
- Excellent verbal and written communication skills
- Pragmatic and flexible approach
- Can-do attitude
- Excellent interpersonal skills
- Information acquisition
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world\’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
Pension Scheme
Retail Discounts
Cycle to Work Scheme
Area Maintenance Hospitality Manager employer: City Facilities Management
Contact Detail:
City Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Maintenance Hospitality Manager
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Service Desk Management tools and Active Directory. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Brush up on your ITIL v3 Foundation knowledge. Understanding IT service management principles will not only help you in the role but also impress the hiring team at StudySmarter.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled technical issues in the past. Be ready to discuss specific scenarios where you took ownership and resolved problems effectively.
✨Tip Number 4
Highlight your communication skills during the interview. Since this role involves liaising with various stakeholders, demonstrating your ability to communicate clearly and effectively will be crucial.
We think you need these skills to ace Area Maintenance Hospitality Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Area Maintenance Hospitality Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences mentioned in the job description. Emphasise your technical support experience, ticket handling knowledge, and any relevant qualifications like ITIL v3 Foundation.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled similar responsibilities in the past, showcasing your problem-solving skills and customer care abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a support role.
How to prepare for a job interview at City Facilities Management
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Windows 10, Active Directory, and ticket handling systems. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share examples of how you've resolved technical issues in the past. Highlight your ability to take ownership of problems and see them through to resolution, as this is crucial for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with users, it's important to demonstrate your verbal and written communication skills. Practice explaining technical concepts in simple terms, as you'll need to do this regularly.
✨Emphasise Your Customer Care Approach
City values excellent customer service, so be sure to convey your commitment to providing top-notch support. Share instances where you've gone above and beyond to help users, showcasing your can-do attitude and interpersonal skills.
