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- Tasks: Monitor refrigeration, HVAC, and lighting systems for major retailers.
- Company: Join a leading company in remote technical support for retail operations.
- Benefits: Flexible contracts, full training provided, and competitive salary.
- Why this job: Gain valuable experience in tech support while making a real impact.
- Qualifications: No prior experience needed; just bring your problem-solving skills!
- Other info: Multiple shifts available, perfect for students or those seeking flexible hours.
The predicted salary is between 25918 - 28794 £ per year.
Job Title: Technical Bureau Operator
Location: Glasgow Head Office, G5
Contract: Multiple Contracts Available (Dayshift, Nights, Weekends)
Salary: £25,918 – £28,794 (Dependant on Contract Type)
Hours: 15hrs – 37.5hrs (Dependant on Contract Type)
**THIS ROLE DOES NOT REQUIRE ANY PREVIOUS EXPERIENCE AS FULL TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES**
Job Purpose:
The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain’s biggest retailers. This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible.
The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem. You will also be a key tool for field engineering teams providing assistance as and when it may be required.
Key Responsibilities:
Triage Refrigeration alarms with a high focus on response times and quality of service.
Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible.
Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau.
Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource.
Respond in a prompt and professional manner to requests for support for the Field Operations teams via telephone/email.
Identify and rectify, or escalate, any issues with equipment not set to the agreed specification.
Qualifications / Experience:
Experience in a similar customer service-based role is desirable but not essential.
The ideal candidate:
PC literate with experience working with all Microsoft packages.
Excellent problem solving skills whilst working under a high pressure environment.
The ability to multitask using multiple software programmes simultaneously.
Trustworthy individual with good communication skills and experience within the customer service sector #J-18808-Ljbffr
Technical Operator employer: City Facilities Management Holdings Ltd
Contact Detail:
City Facilities Management Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operator
✨Tip Number 1
Familiarise yourself with the basics of refrigeration, HVAC, and lighting systems. Even though no prior experience is required, having a foundational understanding will help you stand out during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves diagnosing faults and providing solutions, practice thinking through potential issues and how you would approach resolving them, even if it's just hypothetical scenarios.
✨Tip Number 3
Showcase your communication skills. As you'll be supporting both in-store teams and field engineers, being able to convey information clearly and professionally is key. Consider examples from past experiences where you've successfully communicated under pressure.
✨Tip Number 4
Demonstrate your ability to multitask. The job requires handling multiple software programmes simultaneously, so think of ways to illustrate your experience managing various tasks at once, whether in previous jobs or during your studies.
We think you need these skills to ace Technical Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences that align with the role of a Technical Bureau Operator. Emphasise your problem-solving abilities and any customer service experience, even if it's not directly related.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your enthusiasm for the role and how your skills can contribute to the remote monitoring of Refrigeration, HVAC, and Lighting systems.
Highlight Technical Skills: Even though previous experience isn't required, showcase your PC literacy and familiarity with Microsoft packages. If you have any experience with diagnostic tools or software, be sure to mention it.
Showcase Communication Skills: Since the role involves supporting instore teams and field engineers, highlight your communication skills in your application. Provide examples of how you've effectively communicated in past roles, especially in high-pressure situations.
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Bureau Operator. Familiarise yourself with refrigeration, HVAC, and lighting systems, even if you don't have prior experience. This will show your enthusiasm and willingness to learn.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled problems in previous roles or situations. Highlight your ability to think on your feet and resolve issues efficiently, as this is crucial for the role.
✨Demonstrate Communication Skills
Since the job involves supporting instore teams and field engineers, practice clear and concise communication. Be ready to discuss how you would handle technical support requests and ensure you convey your ideas effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. Inquire about the training process, team dynamics, and how success is measured in the position. This shows your genuine interest and helps you assess if the role is right for you.
