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- Tasks: Monitor refrigeration, HVAC, and lighting systems for major retailers, resolving issues remotely.
- Company: Join City Facilities Management, a leading global facilities management company with over 12,000 employees.
- Benefits: Enjoy full training, competitive salary, and opportunities for overtime during peak seasons.
- Why this job: Be part of a supportive team, gain valuable skills, and contribute to a reputable company making a difference.
- Qualifications: No prior experience needed; just bring your problem-solving skills and a willingness to learn.
- Other info: Workdays are flexible, with shifts from 7am to 3pm or 11am to 7pm.
The predicted salary is between 21800 - 26000 £ per year.
Social network you want to login/join with:
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Client:
City Facilities Management Holdings Ltd
Location:
Glasgow, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
c8064fc91d03
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Technical Bureau Dayshift Operator
Salary £25,918.20 per annum Location Glasgow Head Office Shift Pattern Days Hours per day
This is a Temporary, vacancy that will close in 15 days at 23:59 BST.
The Vacancy
Job Title: Technical Bureau Dayshift Operator
Location: Glasgow Head Office
Hours: 37.5 hours per week – 5 days over 7, working 7am to 3pm or 11am to 7pm
**THIS ROLE DOES NOT REQUIRE ANY PREVIOUS EXPERIENCE AS FULL TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES**
Job Purpose:
The role of a Technical Bureau Operator is to assist in the remote monitoring of Refrigeration, HVAC and Lighting in some of Britain’s biggest retailers. This involves dealing with alarms generated from stores, investigating store logged faults and carrying out diagnostic checks in an attempt to fault find, resolving remotely where possible.
The role will involve giving support to instore teams whether this be logging a job for a field engineer to attend or providing technical support to rectify a problem. You will also be a key tool for field engineering teams providing assistance as and when it may be required.
Principal Accountabilities:
· Triage Refrigeration alarms with a high focus on response times and quality of service
· Resolve store logged jobs via remote diagnostic checks/alterations to prevent engineer attendance where possible
· Working alongside Bureau Management and Specialists to help assist in the efficient and effective running of the Bureau.
· Identify the root cause of faults, whenever possible, and communicate this to the relevant engineering resource
· Identify and rectify, or escalate, any issues with equipment not set to the agreed specification
· Always represent the company in a professional manner and develop a good working relationship with engineers, sub-contractors, and store colleagues
· Attend training courses as and where necessary and to ensure personal job skills keep pace with technical developments
· Work with all colleagues to ensure laid-down standards of quality are maintained
· Comply with any other reasonable request or instruction from Bureau Management.
Role Requirements:
· PC literate with experience working with all Microsoft packages
· Excellent problem solving skills whilst working under a high pressure environment.
· The ability to multitask using multiple software programmes simultaneously
· Willingness to take on overtime to assist the operations of the Bureau, in particular peak trading through summer months and Christmas etc
· Trustworthy individual with good communication skills and experience within the customer service sector
The Company
In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.
The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped bythe needs of the business and implemented by a bespoke, self-delivered model.
It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.
Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.
About City
Our Benefits
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Technical Bureau Dayshift Operator employer: City Facilities Management Holdings Ltd
Contact Detail:
City Facilities Management Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Bureau Dayshift Operator
✨Tip Number 1
Familiarise yourself with the basics of Refrigeration, HVAC, and Lighting systems. Even though no prior experience is required, having a foundational understanding will help you communicate effectively with the engineering teams and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves diagnosing faults and resolving issues remotely, being able to think critically and quickly under pressure will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience during the interview. The ability to communicate well and build relationships with store colleagues and engineers is crucial, so be ready to share examples of how you've excelled in similar situations.
✨Tip Number 4
Be prepared to discuss your willingness to work overtime, especially during peak trading periods. This shows your commitment to the role and the team, which is highly valued in a fast-paced environment like this one.
We think you need these skills to ace Technical Bureau Dayshift Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Bureau Dayshift Operator position. Understand the key responsibilities and requirements, such as the need for problem-solving skills and PC literacy.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job. Emphasise any customer service experience, technical skills, or ability to work under pressure, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in working for City Facilities Management and how your skills can contribute to their operations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for the role.
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Technical Bureau Dayshift Operator does. Familiarise yourself with the responsibilities, such as triaging refrigeration alarms and providing technical support. This will help you answer questions confidently.
✨Showcase Problem-Solving Skills
Since the role requires excellent problem-solving abilities, prepare examples from your past experiences where you've successfully resolved issues under pressure. Even if you lack direct experience, think of situations where you've had to troubleshoot or think on your feet.
✨Highlight Communication Skills
Effective communication is key in this role, especially when liaising with field engineers and store teams. Be ready to discuss how you've communicated effectively in previous roles, particularly in customer service settings.
✨Demonstrate Willingness to Learn
As full training will be provided, express your eagerness to learn and adapt. Mention any relevant courses or training you've undertaken in the past, and show that you're committed to developing your skills further.
