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- Tasks: Handle calls, coordinate contractors, and manage admin tasks during night shifts.
- Company: Leading facilities management company with a strong reputation.
- Benefits: Permanent contract, competitive salary, paid holiday, free parking, and health plans.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong helpdesk experience and excellent communication skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 27006 - 27006 £ per year.
A leading facilities management company is seeking a Customer Service Representative for night shifts in Glasgow. This role involves handling inbound and outbound calls, coordinating contractors, and completing various administrative tasks.
Successful candidates will have a strong helpdesk background and excellent communication skills. The position offers a permanent contract with a salary of £27,006.58 per annum and a range of benefits including paid holiday, free parking, and health plans.
Nightshift Customer Service Specialist – Glasgow employer: City Facilities Management Holdings Ltd
Contact Detail:
City Facilities Management Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nightshift Customer Service Specialist – Glasgow
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult calls or coordinate with contractors, as these are key parts of the job. We can help you with mock interviews if you need!
✨Tip Number 3
Don’t underestimate the power of your communication skills. Be clear and concise when answering questions, and don’t forget to showcase your helpdesk experience. It’s all about making a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants like you.
We think you need these skills to ace Nightshift Customer Service Specialist – Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your helpdesk experience and communication skills. We want to see how your background fits the role of a Nightshift Customer Service Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Availability: Since this is a night shift position, make sure to clearly state your availability in your application. We need to know you’re ready to take on those late-night calls and keep our customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the benefits we offer!
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to a helpdesk environment. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to resolve them.
✨Familiarise Yourself with the Company
Do some research on the facilities management company. Understand their values, services, and any recent news. This will not only help you answer questions but also show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you successfully managed calls or coordinated tasks under pressure, and be ready to explain your thought process.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.