At a Glance
- Tasks: Manage inbound and outbound calls while ensuring compliance with company policies.
- Company: Join City Facilities Management, a leader in customer service.
- Benefits: Enjoy a competitive salary and a flexible nightshift pattern.
- Other info: Nightshift pattern of 4 on 4 off for work-life balance.
- Why this job: Be part of a dynamic team making a difference in customer support.
- Qualifications: Strong PC skills and previous helpdesk experience required.
The predicted salary is between 27265 - 27265 € per year.
City Facilities Management Holdings Ltd is seeking a Customer Service Representative based at the Glasgow Head Office. This permanent role involves managing inbound and outbound calls while ensuring compliance with company policies and health & safety regulations.
The position requires strong PC literacy and previous helpdesk experience, as well as excellent communication skills. The role operates on a nightshift pattern of 4 on 4 off, offering a competitive salary of £27,265.72 per annum.
Night-Shift Helpdesk Advisor (Customer Support) employer: City Facilities Management Holdings Ltd
City Facilities Management Holdings Ltd is an excellent employer, offering a supportive work culture that values employee well-being and development. With a competitive salary and a unique night-shift pattern of 4 on 4 off, employees enjoy a balanced work-life schedule while benefiting from ongoing training and growth opportunities within the company. Located in Glasgow, the head office fosters a collaborative environment where every team member's contribution is recognised and appreciated.
Contact Detail:
City Facilities Management Holdings Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night-Shift Helpdesk Advisor (Customer Support)
✨Tip Number 1
Make sure you know the company inside out! Research City Facilities Management and understand their values, services, and culture. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing calls, try role-playing with a friend or family member. This will help you feel more confident and articulate when handling customer queries.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insights about the company and the role. They might even give you tips on what the interviewers are looking for!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen to join the team at City Facilities Management. Good luck!
We think you need these skills to ace Night-Shift Helpdesk Advisor (Customer Support)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous helpdesk experience and any relevant customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Night-Shift Helpdesk Advisor role. Share specific examples of how you've handled customer queries in the past.
Show Off Your PC Skills:Since strong PC literacy is key for this role, mention any software or systems you’re familiar with. If you’ve used helpdesk software before, let us know – it’ll give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service principles and helpdesk operations. Familiarise yourself with common issues that might arise during night shifts, as well as the specific policies and health & safety regulations of City Facilities Management.
✨Show Off Your Communication Skills
During the interview, demonstrate your excellent communication skills by being clear and concise in your answers. Practice active listening and ensure you respond thoughtfully to any questions they throw your way. This will show them you can handle inbound and outbound calls effectively.
✨Highlight Your PC Literacy
Since strong PC literacy is a must for this role, be prepared to discuss your experience with various software and tools. If you have used any helpdesk systems or ticketing software, mention those specifically to showcase your technical skills.
✨Prepare for Night Shift Questions
Expect questions about your availability and how you manage working night shifts. Be honest about your readiness for the schedule and share any previous experiences you have had with night work, emphasising your ability to stay alert and productive during those hours.
