At a Glance
- Tasks: Handle customer calls and log data accurately for a major UK supermarket.
- Company: Join City Facilities Management, a leader in customer service.
- Benefits: Enjoy a competitive salary and additional perks.
- Other info: Permanent role with great career development opportunities.
- Why this job: Be part of a dynamic team making a difference in customer service.
- Qualifications: Enthusiasm and excellent communication skills are a must.
The predicted salary is between 22000 - 26000 £ per year.
City Facilities Management Holdings Ltd in Glasgow is seeking a Customer Service Representative to join the helpdesk team. You will handle inbound and outbound calls for one of our major UK supermarket clients, ensuring all relevant data is accurately logged.
The ideal candidate will demonstrate enthusiasm and have excellent communication skills while working collaboratively with the team. The role is permanent and offers a competitive salary with additional benefits.
Helpdesk Customer Advisor - Fast Response (Glasgow) employer: City Facilities Management Holdings Ltd
City Facilities Management Holdings Ltd is an excellent employer, offering a dynamic work environment in Glasgow where teamwork and communication are at the forefront of our culture. Employees benefit from a competitive salary, comprehensive training, and opportunities for career advancement within a supportive framework, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
City Facilities Management Holdings Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Customer Advisor - Fast Response (Glasgow)
✨Tip Number 1
Make sure to research City Facilities Management and their supermarket client. Knowing their values and services will help you tailor your conversation during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and articulate when speaking with potential employers.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insights about the company culture and the helpdesk team. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive job openings that you won’t find anywhere else. Let’s get you that Helpdesk Customer Advisor role!
We think you need these skills to ace Helpdesk Customer Advisor - Fast Response (Glasgow)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you’re excited about the role and ready to tackle challenges head-on!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise:In your written application, clarity is key. Use straightforward language and keep your sentences short and to the point. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Know the Company Inside Out
Before your interview, take some time to research City Facilities Management Holdings Ltd. Understand their values, mission, and the specific services they provide, especially in relation to their supermarket clients. This will show your enthusiasm and help you tailor your answers to align with their goals.
✨Practice Your Communication Skills
As a Helpdesk Customer Advisor, excellent communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend or family member to get comfortable with handling both inbound and outbound call scenarios.
✨Show Your Team Spirit
Since the role involves working collaboratively, be prepared to discuss examples of how you've successfully worked in a team before. Highlight your ability to support colleagues and contribute positively to a team environment, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you handled difficult customers or resolved issues efficiently. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
