At a Glance
- Tasks: Handle customer calls and manage jobs with a focus on performance.
- Company: Dynamic Glasgow-based company prioritising safety and teamwork.
- Benefits: Competitive salary, nightshift flexibility, and a supportive work environment.
- Other info: Enjoy a 4 on 4 off rotation for work-life balance.
- Why this job: Join a team that values respect and communication while working night shifts.
- Qualifications: Strong communication skills and a commitment to teamwork.
The predicted salary is between 27265 - 27265 € per year.
Location: Glasgow Head Office
Contract: Permanent | 35 hours per week
Working Pattern: Nightshift | 4 on 4 off | Rotation between 9:30pm - 07:30am
Salary: £27,265.72 per annum
Job Purpose
To answer inbound calls and make outbound calls in a professional manner. Monitor and manage jobs and calls with a high focus on response times and operational performance. Oversee jobs management, parts ordering and asset and PPM functions.
Key Accountabilities
- Safety: To ensure that all activity complies with Health and Safety regulations.
- People: We put our people first, treat each other with respect and work as a team; we actively listen and treat others with respect; we are clear, concise, timely and accurate in communication; we respect individual and cultural differences.
Customer Service Representative - Nightshift employer: City Facilities Management Holdings Ltd
As a Customer Service Representative at our Glasgow Head Office, you will join a dynamic team that prioritises safety and respect, fostering a collaborative work environment. We offer competitive salaries, a unique nightshift rotation that allows for work-life balance, and ample opportunities for personal and professional growth within the company. Our commitment to putting people first ensures that you will feel valued and supported in your role.
Contact Detail:
City Facilities Management Holdings Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Nightshift
✨Tip Number 1
Make sure to research the company culture before your interview. Understanding their values, especially around safety and teamwork, will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult calls or manage multiple tasks at once, as these are key in a fast-paced environment like nightshift customer service.
✨Tip Number 3
Don’t forget to showcase your communication skills! Be clear and concise in your responses during the interview, and demonstrate that you can listen actively and respond appropriately.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative - Nightshift
Some tips for your application 🫡
Be Professional:When you're writing your application, keep it professional. Use clear and concise language that reflects the job description. Remember, we want to see how you can communicate effectively, just like you'll need to do as a Customer Service Representative.
Show Your Team Spirit:We value teamwork here at StudySmarter, so make sure to highlight any experiences where you've worked well with others. Whether it's in previous jobs or group projects, let us know how you treat people with respect and listen actively.
Focus on Safety and Compliance:Since safety is key in our operations, mention any relevant experience you have with compliance and safety protocols. We want to see that you understand the importance of doing things the right way, especially in a nightshift role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Know the Company Culture
Before your interview, take some time to research the company's values and culture. Since they emphasise respect and teamwork, think about how you can demonstrate these qualities in your responses.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer interactions. Prepare specific examples from your past experiences where you successfully managed difficult situations or improved response times.
✨Highlight Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery.
✨Show Your Flexibility
Since this role involves night shifts, be ready to discuss your availability and adaptability. Share any previous experience working unconventional hours and how you managed your time effectively.
