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- Tasks: Handle calls and manage jobs in a fast-paced environment.
- Company: Join Asda's Glasgow team and be part of a dynamic workplace.
- Benefits: Enjoy 33 days holiday, free parking, and a subsidised canteen.
- Other info: Work collaboratively in a supportive team atmosphere.
- Why this job: Make a difference by delivering excellent customer service every day.
- Qualifications: Helpdesk experience and strong communication skills are essential.
The predicted salary is between 24969 - 24969 £ per year.
Helpdesk Operator
Salary: £24,969 per annum
Location: Glasgow Head Office (G5 0US)
Contract type: Permanent, Days
Full time: 37.5 hours per week. Working 5 over 7 days.
Contract: Asda
Here’s What You Can Expect To Be Doing:
- Handling inbound and outbound calls, and logging jobs in a fast-paced environment
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards
- Working in partnership with customers to achieve results
- Completing a variety of administrative tasks such as quotes, uplifts, emails
- End-to-end job management
- Working as part of a team to drive customer excellence
Here’s What We Would Like From You:
- Driven and passionate with a great attitude to deliver customer excellence
- Helpdesk experience in facilities management
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Ability to work as part of a team and effectively manage own workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous contact centre/call centre/helpdesk experience
Here Are The Benefits We Offer:
- 33 days (6.6 weeks) paid holiday for a full-time contract
- 37.5 hours per week contract
- Free on-site parking
- Subsidised canteen facilities
Customer Service Representative employer: City Facilities Management Holdings Ltd
Contact Detail:
City Facilities Management Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Asda and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, they want someone who can handle calls and emails like a pro!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer service and helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering customer excellence and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, make sure your application reflects that. Check for typos and clarity, and consider how you can demonstrate your attention to detail in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other great opportunities we have!
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Representative. Familiarise yourself with handling inbound and outbound calls, job logging, and administrative tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, prepare examples from your past experiences where you effectively communicated with customers or team members. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Highlight Your Teamwork Experience
This job requires working as part of a team to drive customer excellence. Think of specific instances where you've collaborated with others to achieve a goal. Be ready to discuss how you contribute to a positive team environment and how you handle challenges within a team setting.
✨Demonstrate Your Attention to Detail
Accuracy is key in this role, so be prepared to discuss how you ensure attention to detail in your work. You might want to share examples of how you've managed administrative tasks or handled customer queries with precision. This will show that you take pride in your work and understand the importance of getting things right.