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- Tasks: Lead a mobile technical team in delivering maintenance services for major retail clients.
- Company: Join City Facilities Management, a leader in facilities management across the UK.
- Benefits: Enjoy 33 days holiday, private pension, health cashback plan, and employee discounts.
- Why this job: Be part of a dynamic team focused on exceptional service and strong client relationships.
- Qualifications: Experience in maintenance management and a full driving licence are essential.
- Other info: This is a permanent, full-time role based in London with a competitive salary.
The predicted salary is between 44000 - 52000 £ per year.
Join to apply for the Area Maintenance Manager (FM) role at City Facilities Management Holdings Ltd.
Location: London
Contract Type: Permanent
Working Hours: 40 Hours Per Week
Salary ranging between £53,439 - £59,440 including LWA (depending on experience) + Car / Car Allowance of £5,700 + Annual Bonus!
We have an exciting opportunity for an experienced Area Maintenance Manager to join our team, working with one of our major UK retail clients. In this role, you will lead a mobile technical team, ensuring the effective delivery of Planned Preventative Maintenance (PPM) and Reactive Maintenance services. A key part of this position is fostering strong client relationships, maintaining excellent communication, and ensuring our service consistently meets expectations.
You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels. Additionally, you will oversee a schedule of compliance audits, taking prompt corrective action where necessary. Driving continuous improvement, supporting training, and enhancing operational processes will also be integral to your success in this role.
If you are passionate about delivering exceptional service, building strong relationships, and leading a high-performing team, we’d love to hear from you!
Key Responsibilities:- Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.
- Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction.
- Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients.
- Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client.
- Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs.
- Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings.
As an Area Maintenance Manager, you will play a critical role in budget control and cost management, ensuring that all financial decisions align with business objectives while delivering high-quality service to our clients. Your key responsibilities include:
- Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets.
- Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline.
- Driving Business Growth: Identify and implement cost-effective business development opportunities within budget, enhancing service offerings for the customer.
- Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long-term value.
This role requires a commercially aware leader who can balance cost control with service excellence, ensuring both financial sustainability and customer satisfaction.
People Responsibility:As an Area Maintenance Manager, you will lead from the front, setting clear standards and expectations for your team. You will be responsible for the direct line management of all Mobile maintenance teams, ensuring they are fully equipped to deliver outstanding service. Your key responsibilities include:
- Building a High-Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team.
- Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes.
- Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards.
- Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high-quality service and professionalism.
- Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies.
- Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return-to-work interviews are conducted and any support needed is provided.
This role requires a proactive leader who leads by example, maintains high standards, and fosters a culture of excellence and accountability.
The ideal candidate:- Flexible to be available / on call out of hours
- Full driving license.
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:
- 33 Days Holiday (Inc. Bank Holidays)
- Private Pension
- HealthShield Cashback Plan - Reclaim part of your dental/optical costs.
- OneCity - Employee Discount Platform
- Employee Value Awards up to the value of £250
- Access to Costco Personal Membership Subscription
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (Criteria Applies)
- First Bus Commuter Club - Discounted Bus Travel
Area Maintenance Manager (FM) employer: City Facilities Management Holdings Ltd
Contact Detail:
City Facilities Management Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Maintenance Manager (FM)
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Area Maintenance Manager role. Understanding the specifics of Planned Preventative Maintenance (PPM) and Reactive Maintenance services will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience in managing teams and client relationships. Be ready to share specific examples of how you've successfully led a team or improved service delivery in previous roles.
✨Tip Number 4
Research City Facilities Management Holdings Ltd thoroughly. Understanding their values, recent projects, and client base will allow you to tailor your conversation and show genuine interest in the company during interviews.
We think you need these skills to ace Area Maintenance Manager (FM)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and team leadership. Use specific examples that demonstrate your ability to manage maintenance teams and deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, such as client relationship management and budget control.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your ability to drive continuous improvement and enhance client satisfaction. Use metrics where possible to quantify your success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at City Facilities Management Holdings Ltd
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Area Maintenance Manager role. Familiarise yourself with the key responsibilities such as managing a mobile technical team and ensuring compliance with service levels. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in coaching and developing staff, as well as how you've handled performance issues.
✨Demonstrate Client Relationship Management
Since building strong client relationships is crucial for this position, come prepared with examples of how you've successfully managed client interactions in previous roles. Discuss how you ensured customer satisfaction and addressed any challenges that arose.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to Planned Preventative Maintenance (PPM) and Reactive Maintenance services. Brush up on relevant technical knowledge and be ready to discuss how you would approach various maintenance scenarios.
