At a Glance
- Tasks: Deliver exceptional hospitality and support events on a boat while ensuring guest satisfaction.
- Company: Join City Cruises UK, part of a global leader in unforgettable experiences.
- Benefits: Earn £12.71 per hour plus tips, with flexible hours and a fun work environment.
- Other info: Enjoy a dynamic role with opportunities to grow in the hospitality industry.
- Why this job: Be part of exciting events and create memorable experiences for guests on the water.
- Qualifications: Customer service skills and a positive attitude are essential; previous experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
This is a part-time, permanent role (approximately 30 hours per week), offering an hourly rate of £12.71 plus tips. The successful candidate must be flexible and available to work shift patterns from Monday to Sunday, including public/bank holidays and evenings to support special events. Please note, this role involves working on a boat, so you will need to be comfortable being on your feet for extended periods. As this position involves serving alcohol, applicants must be aged 18 or over.
The Team Member (known internally as the Functions Team Member) will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
Essential Duties & Responsibilities- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers.
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly.
- Actively seeking customer feedback to improve the service.
- Collaborate with other team members to ensure that orders are completed accurately and in a timely manner.
- Understand and adhere to proper food handling, safety and sanitation standards.
- Ability to follow all Company Operation policies and procedures.
- Maintains a professional appearance and grooming standards.
- Capability to handle multiple tasks with effective follow-through.
- Exhibits a cheerful and helpful demeanor.
- Demonstrates a complete understanding of our menu items and can explain them to guests accurately.
- To assist with promotional activity to attract prospective customers.
- Ensure any wastage is minimized and accurately reported to the supervisor.
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times.
- Maintain the cleanliness and safety of all common areas.
- Will be required to carry stock from storage area onto boat.
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience.
- Excellent time management capabilities.
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers.
- Health & Safety awareness combined with Food Safety & Hygiene standards.
- Previous experience in Restaurant/ Conference & Banqueting background.
- Flexible “can do” approach with the ability to stay calm and work well under pressure.
- Solutions orientated and focused to resolve any complaints in a calm and professional manner.
- Ability to speak a second language.
- Relevant industry/customer service-related qualification.
Onboard Events Team Member (FTM) employer: City Experiences
City Cruises UK is an exceptional employer that offers a vibrant work culture focused on delivering outstanding guest experiences while working in the unique setting of London's waterways. With flexible hours, competitive pay, and opportunities for personal growth within the global Hornblower Group, employees can thrive in a supportive environment that values teamwork and customer service excellence. Join us to be part of a dynamic team where your contributions directly enhance memorable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Events Team Member (FTM)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Cruises UK. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your hospitality skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your flexibility! The job requires working various shifts, so be sure to highlight your availability and willingness to adapt. Let them know you're ready to jump in whenever they need you, even on weekends or holidays.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our crew. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Onboard Events Team Member (FTM)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Onboard Events Team Member role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your flexibility with shift patterns!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at City Experiences
✨Know the Company Inside Out
Before your interview, take some time to research City Cruises UK and their services. Understand their mission, values, and the types of events they host. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As an Onboard Events Team Member, exceptional hospitality is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle complaints calmly and professionally, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Team Spirit
This role requires a flexible approach to work hours and teamwork. Be ready to discuss how you've adapted to changing situations in previous jobs and how you collaborate effectively with others. Emphasising your 'can do' attitude will make you stand out.
✨Prepare for Practical Scenarios
Expect questions that may involve real-life scenarios you could face on the job. Think about how you would manage multiple tasks during busy events or ensure food safety standards are met. Practising these scenarios can help you feel more confident during the interview.
