At a Glance
- Tasks: Deliver exceptional guest experiences and support safety operations onboard.
- Company: Join a vibrant team in the hospitality industry on exciting vessels.
- Benefits: Flexible shifts, dynamic work environment, and opportunities for personal growth.
- Other info: Seasonal role with potential for future opportunities.
- Why this job: Be part of creating unforgettable moments while ensuring guest safety.
- Qualifications: Customer service experience and a passion for teamwork required.
The predicted salary is between 24000 - 30000 € per year.
Position Assignment: Seasonal position until the end of October. 3‑day on – 2‑day off working pattern with shift times starting and finishing between 7am and 8pm.
Position Summary: The Customer Service Assistant, referred to internally as Guest Experience Assistant – Cabin Crew supports us in our mission to create amazing experiences for our guests by delivering a professional, polite, and proactive service throughout their journey. As a member of the onboard team, the Guest Experience Assistant will also operate as a member of the Crew, supporting the Captain and Bridge Crew in routine and emergency situations such as the recovery of man over board, crowd control, evacuation, firefighting, first aid, and any other safety matters as required.
Essential Duties & Responsibilities
- Customer Service: Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system. Ensure the highest level of customer care and maintain a clean, comfortable and safe environment for all passengers. Provide and facilitate an “at seat service” to guests, including food, drink and retail, enhancing the experience. Greet and welcome guests onboard our vessels in a polite and courteous manner at all times. Proactively offer audio guides to guests who would like commentary in their own language.
- Safety: Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System, ensuring passenger safety. Participate in routine safety drills to prepare for major incidents. Maintain the cleanliness and safety of all common areas. Manage visitor flow, especially when large groups are onboard.
- Sales: Work as part of the onboard team to ensure daily revenue targets are met by selling drinks, snacks and attraction tickets and upselling Meal Deals. Actively promote local and global products and services. Strive to meet daily targets through a proactive and planned approach, promoting on‑board and ticket promotions as appropriate.
- Administrative & Other: Complete all pre‑departure forms and checklists. Fill out all daily forms and logs. Support delivery of special events. Maintain uniform and personal grooming in compliance with appearance standards. Perform additional duties as reasonably required.
Requirements & Qualifications
- Previous experience in a guest services/customer‑facing role within the visitor attraction/hospitality industry.
- Experience providing an “At Seat” service with willingness to approach guests proactively.
- Customer‑service oriented; looks for ways to promote business and enhance guest experience.
- Ability to work effectively as part of a collaborative team to achieve onboard sales/revenue targets.
- Excellent communication skills, both written and verbal.
- Demonstrable experience in upselling and cross‑selling multiple products and services.
- Flexible, calm, and able to work well under pressure; intermediate level maths and English skills (minimum A–C at GCSE or equivalent).
- Availability to work shift patterns covering Monday to Sunday, inclusive of public/bank holidays and some evenings for special events.
- Able to work for extended periods without sitting.
- Post holders required to serve alcohol and must be over 18.
Desirable but Non‑essential
- Experience with POS systems, apps and software.
- Ability to speak a second language.
- Relevant industry/customer‑service qualifications.
- Knowledge of health & safety procedures and/or first aid qualification.
Onboard Boat Crew - London Job Show employer: City Experiences
Join our dynamic team as an Onboard Boat Crew member in London, where we prioritise exceptional guest experiences and a supportive work environment. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring you thrive in your role while enjoying the vibrant atmosphere of our seasonal operations. Embrace the chance to work alongside passionate colleagues, all dedicated to creating memorable moments for our guests in one of the UK's most exciting locations.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Boat Crew - London Job Show
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about guest experience, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your proactive side! Think of examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to exceptional service, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our crew and contributing to amazing guest experiences.
We think you need these skills to ace Onboard Boat Crew - London Job Show
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer-facing roles. We want to see how you've gone above and beyond to create amazing experiences for guests, just like we do at StudySmarter!
Be Proactive in Your Approach:In your application, mention times when you took the initiative to enhance a guest's experience. We love candidates who are proactive and can think on their feet, especially in busy environments.
Tailor Your Application:Don’t just send a generic application! Make it specific to the Guest Experience Assistant role. Use keywords from the job description to show us you understand what we're looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our onboard team!
How to prepare for a job interview at City Experiences
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially those related to hospitality. Be ready to share examples of how you've provided exceptional service in the past, as this role is all about creating amazing experiences for guests.
✨Safety First!
Familiarise yourself with basic health and safety protocols. Since you'll be part of a team that handles emergency situations, it’s crucial to demonstrate your understanding of safety procedures and your ability to stay calm under pressure.
✨Show Off Your Sales Skills
Prepare to discuss your experience with upselling and cross-selling. Think of specific instances where you successfully promoted products or services, as this will show your proactive approach to meeting revenue targets.
✨Dress to Impress
Make sure you present yourself well during the interview. Since the role requires maintaining a professional appearance, arriving in smart attire will reflect your understanding of the importance of grooming and uniform standards.
