At a Glance
- Tasks: Deliver exceptional hospitality and support events on a boat while ensuring guest satisfaction.
- Company: Join City Cruises UK, part of the Hornblower Group, a leader in unforgettable experiences.
- Benefits: Earn £12.71 per hour plus tips, with flexible hours and a fun work environment.
- Other info: Enjoy a dynamic role with opportunities to grow in a vibrant team.
- Why this job: Be part of exciting events and create memorable experiences for guests on the water.
- Qualifications: Customer service skills and a positive attitude are essential; previous experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
This is a part-time, permanent role (approximately 30 hours per week), offering an hourly rate of £12.71 plus tips. The successful candidate must be flexible and available to work shift patterns from Monday to Sunday, including public/bank holidays and evenings to support special events. Please note, this role involves working on a boat, so you will need to be comfortable being on your feet for extended periods. As this position involves serving alcohol, applicants must be aged 18 or over.
The Team Member (known internally as the Functions Team Member) will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
Essential Duties & Responsibilities- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers.
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly.
- Actively seeking customer feedback to improve the service.
- Collaborate with other team members to ensure that orders are completed accurately and in a timely manner.
- Understand and adhere to proper food handling, safety and sanitation standards.
- Ability to follow all Company Operation policies and procedures.
- Maintain a professional appearance and grooming standards.
- Capability to handle multiple tasks with effective follow-through.
- Exhibit a cheerful and helpful demeanor.
- Demonstrate a complete understanding of our menu items and can explain them to guests accurately.
- Assist with promotional activity to attract prospective customers.
- Ensure any wastage is minimized and accurately reported to the supervisor.
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times.
- Maintain the cleanliness and safety of all common areas.
- Will be required to carry stock from storage area onto boat.
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience.
- Excellent time management capabilities.
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers.
- Health & Safety awareness combined with Food Safety & Hygiene standards.
- Previous experience in Restaurant/ Conference & Banqueting background.
- Flexible “can do” approach with the ability to stay calm and work well under pressure.
- Solutions orientated and focused to resolve any complaints in a calm and professional manner.
- Ability to speak a second language.
- Relevant industry/customer service-related qualification.
Onboard Events Team Member (FTM) in London employer: City Experiences
City Cruises UK is an exceptional employer, offering a vibrant work culture where team members are valued for their contributions to creating memorable experiences on the water. With flexible working hours and opportunities for personal growth within a global leader in hospitality, employees enjoy a supportive environment that prioritises customer service excellence and teamwork. Working in iconic locations like London and York, staff benefit from a unique setting that enhances both their professional skills and enjoyment of the job.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Events Team Member (FTM) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Cruises UK. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your hospitality skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show off your flexibility! The job requires working various shifts, so be sure to highlight your availability and willingness to adapt. Let them know you're ready to jump in whenever they need you, even on weekends or holidays.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our crew. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Onboard Events Team Member (FTM) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Onboard Events Team Member role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your flexibility with shift patterns – it’s key for us!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at City Experiences
✨Know the Company Inside Out
Before your interview, take some time to research City Cruises UK and their services. Understand their mission, values, and the types of events they host. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Onboard Events Team Member, exceptional hospitality is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your ability to anticipate needs and handle complaints calmly.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to work under pressure. Practice responses to scenarios like managing a difficult guest or ensuring food safety during a busy event. This will help you feel more confident during the interview.
✨Dress the Part and Be Professional
Since this role involves maintaining a professional appearance, dress smartly for your interview. This shows that you understand the importance of grooming standards and are serious about the position. A cheerful and approachable demeanour will also make a great impression!
