At a Glance
- Tasks: Deliver exceptional guest experiences and support safety operations onboard.
- Company: Join a vibrant team in the hospitality industry on exciting vessels.
- Benefits: Flexible shifts, hands-on experience, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a fun environment.
- Why this job: Be part of creating unforgettable moments while ensuring guest safety.
- Qualifications: Customer service experience and a passion for teamwork required.
The predicted salary is between 24000 - 30000 £ per year.
Seasonal position until the end of October. 3‑day on – 2‑day off working pattern with shift times starting and finishing between 7am and 8pm.
The Customer Service Assistant, referred to internally as Guest Experience Assistant – Cabin Crew supports us in our mission to create amazing experiences for our guests by delivering a professional, polite, and proactive service throughout their journey. As a member of the onboard team, the Guest Experience Assistant will also operate as a member of the Crew, supporting the Captain and Bridge Crew in routine and emergency situations such as the recovery of man over board, crowd control, evacuation, firefighting, first aid, and any other safety matters as required.
Essential Duties & Responsibilities
- Customer Service
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
- Ensure the highest level of customer care and maintain a clean, comfortable and safe environment for all passengers.
- Provide and facilitate an “at seat service” to guests, including food, drink and retail, enhancing the experience.
- Greet and welcome guests onboard our vessels in a polite and courteous manner at all times.
- Proactively offer audio guides to guests who would like commentary in their own language.
- Safety
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System, ensuring passenger safety.
- Participate in routine safety drills to prepare for major incidents.
- Maintain the cleanliness and safety of all common areas.
- Manage visitor flow, especially when large groups are onboard.
- Sales
- Work as part of the onboard team to ensure daily revenue targets are met by selling drinks, snacks and attraction tickets and upselling Meal Deals.
- Actively promote local and global products and services.
- Strive to meet daily targets through a proactive and planned approach, promoting on‑board and ticket promotions as appropriate.
- Administrative & Other
- Complete all pre‑departure forms and checklists.
- Fill out all daily forms and logs.
- Support delivery of special events.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Perform additional duties as reasonably required.
Requirements & Qualifications
- Previous experience in a guest services/customer‑facing role within the visitor attraction/hospitality industry.
- Experience providing an “At Seat” service with willingness to approach guests proactively.
- Customer‑service oriented; looks for ways to promote business and enhance guest experience.
- Ability to work effectively as part of a collaborative team to achieve onboard sales/revenue targets.
- Excellent communication skills, both written and verbal.
- Demonstrable experience in upselling and cross‑selling multiple products and services.
- Flexible, calm, and able to work well under pressure; intermediate level maths and English skills (minimum A–C at GCSE or equivalent).
- Availability to work shift patterns covering Monday to Sunday, inclusive of public/bank holidays and some evenings for special events.
- Able to work for extended periods without sitting.
- Post holders required to serve alcohol and must be over 18.
Desirable but Non‑essential
- Experience with POS systems, apps and software.
- Ability to speak a second language.
- Relevant industry/customer‑service qualifications.
- Knowledge of health & safety procedures and/or first aid qualification.
Onboard Boat Crew - London Job Show employer: City Experiences
Join our dynamic team as an Onboard Boat Crew member in London, where we prioritise exceptional guest experiences and a supportive work environment. With a strong focus on employee growth, we offer comprehensive training and opportunities to develop your skills in customer service and safety management. Enjoy a flexible 3-day on, 2-day off working pattern, all while being part of a vibrant culture that values teamwork and proactive service.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Boat Crew - London Job Show
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This way, you can show them that you're not just another candidate but someone who genuinely cares about creating amazing experiences for guests.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult guests or emergencies. Role-playing these situations with a friend can help you feel more confident and prepared when it comes to showcasing your skills during the interview.
✨Tip Number 3
Dress the part! Since you'll be working in a guest-facing role, make sure you present yourself well. A smart appearance shows that you take the job seriously and are ready to represent the company positively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. Don’t forget to highlight your relevant experience in customer service and any sales skills you have!
We think you need these skills to ace Onboard Boat Crew - London Job Show
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in guest services or hospitality. We want to see how you've gone above and beyond to create amazing experiences for customers, so share those stories!
Be Proactive in Your Application:Just like the role requires you to be proactive with guests, we love seeing that same energy in your application. Don’t just list your skills; explain how you can bring them to life on board!
Tailor Your CV and Cover Letter:Take a moment to customise your CV and cover letter for this specific role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at City Experiences
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Experience Assistant. Familiarise yourself with the essential duties like providing exceptional hospitality and adhering to safety protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for guests or handled difficult situations calmly. This will show that you’re not just capable but also passionate about creating amazing experiences for customers.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more at ease during the actual interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, especially related to safety and guest interactions. Think through potential scenarios, like managing large groups or dealing with emergencies, and prepare your responses. This will show that you can think on your feet and prioritise safety while maintaining a positive guest experience.
