Support Engineer, Application Support Engineer, SQL Server

Trading Application Support L1 (Front Office) This role sits within the eOperations division at one of the worlds most recognised brokers, delivering support for trading applications. Key Responsibilities Issue Resolution & Escalation: Diagnose and resolve first-line support incidents within established SLAs, escalating complex issues to appropriate second/third line support teams Client Communication Management: Provide clear, proactive communication to internal and external stakeholders Incident Tracking: Ensure all issues and queries received are properly logged and tracked Process Optimization: Develop comprehensive understanding of pre and post-trade workflows and customer processes to enhance issue resolution efficiency, covering market data publishing, order management, trade execution, and STP confirmation Platform Expertise: Become the go-to specialist for trading platform functionality, capable of replicating production issues in UAT environments and playing key roles in new platform testing initiatives Experience Financial Services Background: Minimum 3 years in technical support within broker, investment bank, exchange, clearing house, or comparable financial services environment Product Knowledge: Experience supporting FX products and/or Rates Technical Proficiency: Hands-on experience supporting and troubleshooting FIX API connections and related technical issues System Administration: Competency in raw server log analysis and navigation within Unix/Linux directory structures