At a Glance
- Tasks: Support and configure EDI solutions, manage IT tickets, and onboard new connections.
- Company: Join City Electrical Factors, the UK's leading electrical wholesaler with a global presence.
- Benefits: Enjoy remote work, flexible hours, an annual bonus, and learning support.
- Other info: This is a remote-first role with occasional travel to various locations.
- Why this job: Be part of a dynamic team shaping the future of EDI technology in a collaborative environment.
- Qualifications: Experience with EDI technologies, SQL, and strong communication skills are essential.
The predicted salary is between 28800 - 42000 £ per year.
Overview
We’re looking for a Technical Analyst (EDI & Integrations) to join our growing global IT team and help deliver seamless, reliable integration solutions that connect CEF’s systems with our customers, suppliers, and third-party platforms. You’ll play a hands-on role in supporting and onboarding EDI integrations, resolving technical issues, and ensuring the smooth operation of both integrated and non-integrated platforms. This is an opportunity to work in a fast-paced, varied environment where no two tickets are the same — supporting critical business processes, collaborating with multiple stakeholders, and helping to shape the future of our EDI landscape as we move towards a new managed service model.
What You\\\'ll Do
- Support and configure CEF’s proprietary EDI integrated solutions, ensuring smooth day-to-day operations.
- Manage and resolve ITSD tickets and customer queries, ranging from quick fixes to complex investigations.
- Onboard new EDI connections and support post-onboarding issues for customers and suppliers.
- Collaborate closely with internal teams and external stakeholders.
- Assist in the migration to a new 3rd Party EDI Managed Service and support pre-integration third-party platforms.
- Use Jira (or similar) to manage workloads, maintain accurate records, and ensure timely resolution of issues.
- Communicate technical concepts clearly to non-technical audiences and maintain strong customer relationships.
What You\\\'ll Bring
- Must haves:
- Significant experience onboarding and supporting standard EDI technologies (e.g. Tradacoms, EDIFACT, X12, XML, SFTP).
- Proficiency in SQL for investigating and resolving technical issues.
- Experience in implementation, 1st or 2nd line support, or integration project roles.
- Experience using Jira or similar ticketing systems.
- Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
- Preferred background in supply chain or logistics environments.
- Nice to haves:
- Experience with Punchout onboarding and troubleshooting.
- Knowledge of API integrations and EDI protocols.
- Exposure to platforms such as SAP Ariba, Coupa, Tradex, or Procurement Wizard.
- Familiarity with Java, Delphi, or other engineering/development languages.
- Understanding of onboarding integrations into ERP/back-office systems (e.g. Epicor, Dynamics).
Location
This role is a remote-first position with occasional travel to the Janet Nash House in Durham and other CEF locations as required.
Why Join Us?
CEF (City Electrical Factors) was founded in 1951 in the UK and has grown to become the UK’s leading electrical wholesaler, with over 390 branches nationwide. In 1983, our North American arm, City Electric Supply (CES), was born — and together today we support customers across the UK, Ireland, Spain, Holland, Australia, the USA and Canada.
Our global IT team is at the heart of our future — leading the charge as we modernise core systems, adopt cloud-first and serverless technologies, and explore how automation and AI can create better experiences for our teams and customers. Our values — Care, Openness, Curiosity, Collaboration, and Delivering Value — are central to everything we do.
At City, you won’t be just a cog in the machine. You’ll be part of a down-to-earth, inclusive team that encourages ownership, celebrates experimentation, and backs each other to succeed. Whether you’re solving real-world challenges or shaping what comes next, your work here will matter.
What’s in It for You?
- Remote-first working environment
- Annual Discretionary Bonus
- Flexible hours built around core team collaboration
- 25 days holiday plus UK bank holidays
- Company Pension Scheme
- Access to Employee Assistance Programme (EAP)
- Learning and development support
Our Hiring Process
- Introductory call with our Talent Team
- 1st Stage Interview with Integrations Team Lead and Global EDI Solutions Manager
- 2nd Stage Interview with Global EDI Solutions Manager and Global Head of Engineering & Integrations
How to Apply
- Click the apply button or contact Ben Boden or our Talent Team if you have questions — even if you\\\'re unsure if it\\\'s the perfect fit. We’d love to hear from you.
Technical Analyst - EDI & Integrations employer: City Electrical Factors
At City Electrical Factors, we pride ourselves on being an excellent employer, offering a remote-first working environment that promotes flexibility and work-life balance. Our inclusive culture encourages collaboration and innovation, providing ample opportunities for professional growth and development within our global IT team. With a commitment to employee well-being through benefits like an annual discretionary bonus and access to learning resources, you'll find meaningful and rewarding employment as you contribute to shaping the future of our EDI landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst - EDI & Integrations
✨Tip Number 1
Familiarise yourself with the specific EDI technologies mentioned in the job description, such as Tradacoms, EDIFACT, and X12. Having a solid understanding of these will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your SQL skills, as proficiency in SQL is a must-have for this role. Consider working on sample queries or projects that involve troubleshooting technical issues to demonstrate your capability in this area.
✨Tip Number 3
Get comfortable using Jira or similar ticketing systems. Familiarity with these tools will allow you to discuss your experience managing workloads and resolving issues effectively, which is crucial for the Technical Analyst position.
✨Tip Number 4
Prepare to showcase your communication skills by thinking of examples where you've explained technical concepts to non-technical stakeholders. This will highlight your ability to bridge the gap between technical and non-technical teams, a key aspect of the role.
We think you need these skills to ace Technical Analyst - EDI & Integrations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in EDI technologies and integration projects. Use keywords from the job description, such as 'EDI', 'SQL', and 'Jira', to ensure your application stands out.
Craft a Compelling Cover Letter:In your cover letter, explain why you're passionate about the Technical Analyst role at City Electrical Factors. Mention specific experiences that demonstrate your ability to support EDI integrations and resolve technical issues.
Showcase Communication Skills:Since strong communication skills are essential for this role, provide examples in your application of how you've successfully explained technical concepts to non-technical stakeholders in previous positions.
Highlight Relevant Tools Experience:Mention your familiarity with tools like Jira and any other ticketing systems you've used. If you have experience with specific EDI protocols or platforms mentioned in the job description, be sure to include that as well.
How to prepare for a job interview at City Electrical Factors
✨Showcase Your EDI Knowledge
Make sure to highlight your experience with EDI technologies like Tradacoms, EDIFACT, and X12. Be prepared to discuss specific projects where you successfully onboarded or supported these technologies.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past, especially those related to EDI integrations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical stakeholders, practice simplifying complex ideas. Think about how you can convey your points clearly and concisely during the interview.
✨Familiarise Yourself with Jira
If you have experience using Jira or similar ticketing systems, be ready to discuss how you've used them to manage workloads and resolve issues. If not, consider brushing up on its features and functionalities.
