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- Tasks: Provide IT support and troubleshoot issues for users in a dynamic environment.
- Company: Leading electrical wholesaler in the UK with a strong team culture.
- Benefits: Hybrid working, competitive pay, and opportunities for skill development.
- Other info: Join a supportive team with flexible working arrangements.
- Why this job: Be the go-to person for tech support and make a difference every day.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 35000 £ per year.
A leading electrical wholesaler in the UK is seeking an IT Support Technician to join their team in Durham. You will be the first point of contact for IT support requests, providing assistance through various channels. This role emphasizes communication, problem-solving, and technical understanding, working closely with applications and the service desk team.
The position offers a hybrid working pattern, requiring three days on-site each week, and involvement in a shift rota, including occasional Saturdays.
Hybrid IT Service Desk Analyst: ERP & App Support in Durham employer: City Electrical Factors
Contact Detail:
City Electrical Factors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst: ERP & App Support in Durham
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our problem-solving skills and technical knowledge, especially around ERP and app support.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express our appreciation and reiterate our enthusiasm for the role. It keeps us fresh in their minds!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight our relevant skills for the Hybrid IT Service Desk Analyst role.
We think you need these skills to ace Hybrid IT Service Desk Analyst: ERP & App Support in Durham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and showcases your problem-solving skills. We want to see how your background aligns with the role of Hybrid IT Service Desk Analyst.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a good understanding of the role.
Show Off Your Communication Skills: Since this role involves being the first point of contact for IT support, make sure to demonstrate your communication skills in your application. We appreciate clear and concise language that reflects your ability to assist users effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at City Electrical Factors
✨Know Your Tech
Brush up on your technical knowledge related to ERP systems and application support. Be ready to discuss specific tools and technologies you've worked with, as well as how you’ve solved technical issues in the past.
✨Communication is Key
Since this role involves being the first point of contact for IT support, practice explaining complex technical concepts in simple terms. Think about examples where you successfully communicated with non-technical users.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenging IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Understand the Company Culture
Research the electrical wholesaler and their values. Be ready to discuss how your work ethic and approach align with their culture, especially regarding teamwork and hybrid working arrangements.