At a Glance
- Tasks: Support sales and commercial functions with data insights and administrative tasks.
- Company: Join City Cruises UK, a leader in unforgettable experiences and transportation.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for growth.
- Other info: Collaborative environment with exposure to various business areas.
- Why this job: Be part of a dynamic team shaping memorable experiences across London and York.
- Qualifications: Degree in travel/tourism or business, plus one year of relevant experience.
The predicted salary is between 24000 - 36000 £ per year.
This is a full time permanent (hybrid) position paying a salary of £30,000 per year.
Position Summary: City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York. The Sales and Commercial Administration Executive role works across our sales and commercial functions and owns a range of data insights and administrative functions to support our growth goals. The post holder can expect exposure to many areas of the business.
Commercial insights- Maintain a range of dashboards which give insights into the health of our business.
- Monitor 3rd party sales assets (mainly websites but could include print assets) to ensure information and prices are accurate and up to date.
- Regular price and competition analysis to ensure our offering remains competitive.
- Monitor and collate customer reviews from 3rd party platforms and distribute with suggestions for improvements.
- Collate ad hoc data as requested to assist the business in decision-making.
- Distribute rates and content to new and existing partners.
- Assist trade partners with bookings and queries.
- Ensure all contact with trade partners is logged in Salesforce.
- Issue tickets to third parties, ensure records are up to date and liaise with finance team for reconciliations.
- Self-Biller reconciliation and resolution (working closely with credit control).
- Act as the internal owner for our B2B booking platform.
- Ensure partners have access to inventory and highlight any fixes or enhancements to the appropriate teams.
- Train partners in the use of this system and ensure they adopt best-practices.
- Be the first point of contact for a range of internal teams (finance, F&B) to answer any questions related to third-party sales.
- Host familiarization trips for sales partners.
- Monitor F&B reports.
- Support across the departments when required on project work.
- Educated to degree level, ideally within a travel/tourism or business related discipline.
- One year’s work experience in travel / leisure / hospitality.
- Proficient in MS Office, particularly Excel.
- Self-starter with ability to plan and prioritise own workload.
- Excellent written and verbal communication skills.
- Excellent attention to detail and committed to data accuracy.
- Past experience using Salesforce advantageous.
Trade & Commercial Admin Executive employer: City Cruises UK
City Cruises UK offers a dynamic and supportive work environment where employees can thrive in their careers while enjoying the unique experience of working in the vibrant tourism sector. With a focus on employee growth, we provide opportunities for professional development and exposure to various business functions, all within the stunning backdrop of London and York's waterways. Our hybrid working model promotes a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Trade & Commercial Admin Executive
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like City Cruises UK who are looking for fresh talent for roles like Trade & Commercial Admin Executive.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like City Cruises UK and give you a leg up for your Trade & Commercial Admin Executive application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Trade & Commercial Admin Executive openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Trade & Commercial Admin Executive
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Trade & Commercial Admin Executive role at City Cruises UK.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Trade & Commercial Admin Executive position at City Cruises UK.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of City Cruises UK.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to City Cruises UK's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Trade & Commercial Admin Executive.
How to prepare for a job interview at City Cruises UK
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at City Cruises UK.
