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- Tasks: Support sales and commercial functions with data insights and administrative tasks.
- Company: Join City Cruises UK, a leader in unforgettable experiences and transportation.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for growth.
- Why this job: Be part of a dynamic team shaping memorable experiences across London and York.
- Qualifications: Degree in travel/tourism or business, plus one year of relevant experience.
- Other info: Collaborative environment with exposure to various business areas.
The predicted salary is between 24000 - 36000 £ per year.
This is a full time permanent (hybrid) position paying a salary of £30,000 per year.
Position Summary: City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York. The Sales and Commercial Administration Executive role works across our sales and commercial functions and owns a range of data insights and administrative functions to support our growth goals. The post holder can expect exposure to many areas of the business.
Commercial insights- Maintain a range of dashboards which give insights into the health of our business.
- Monitor 3rd party sales assets (mainly websites but could include print assets) to ensure information and prices are accurate and up to date.
- Regular price and competition analysis to ensure our offering remains competitive.
- Monitor and collate customer reviews from 3rd party platforms and distribute with suggestions for improvements.
- Collate ad hoc data as requested to assist the business in decision-making.
- Distribute rates and content to new and existing partners.
- Assist trade partners with bookings and queries.
- Ensure all contact with trade partners is logged in Salesforce.
- Issue tickets to third parties, ensure records are up to date and liaise with finance team for reconciliations.
- Self-Biller reconciliation and resolution (working closely with credit control).
- Act as the internal owner for our B2B booking platform.
- Ensure partners have access to inventory and highlight any fixes or enhancements to the appropriate teams.
- Train partners in the use of this system and ensure they adopt best-practices.
- Be the first point of contact for a range of internal teams (finance, F&B) to answer any questions related to third-party sales.
- Host familiarization trips for sales partners.
- Monitor F&B reports.
- Support across the departments when required on project work.
- Educated to degree level, ideally within a travel/tourism or business related discipline.
- One year’s work experience in travel / leisure / hospitality.
- Proficient in MS Office, particularly Excel.
- Self-starter with ability to plan and prioritise own workload.
- Excellent written and verbal communication skills.
- Excellent attention to detail and committed to data accuracy.
- Past experience using Salesforce advantageous.
Trade & Commercial Admin Executive employer: City Cruises UK
Contact Detail:
City Cruises UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade & Commercial Admin Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the travel and tourism sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your skills in data analysis and customer service, as these are key for the Trade & Commercial Admin Executive role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at City Cruises UK. Let’s make waves together!
We think you need these skills to ace Trade & Commercial Admin Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade & Commercial Admin Executive role. Highlight relevant experience in travel, leisure, or hospitality, and showcase your skills in data management and communication. We want to see how you can contribute to our growth goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention any experience with salesforce or data analysis, as these are key for us.
Show Off Your Attention to Detail: In this role, attention to detail is crucial. When submitting your application, double-check for any typos or errors. A polished application reflects your commitment to accuracy, which is something we value highly at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at City Cruises UK
✨Know Your Numbers
Since the role involves maintaining dashboards and conducting price analysis, brush up on your numerical skills. Be prepared to discuss how you've used data in previous roles to drive decisions or improve processes.
✨Showcase Your Communication Skills
This position requires excellent written and verbal communication. Think of examples where you’ve effectively communicated with partners or teams. Practise articulating these experiences clearly, as they’ll want to see how you can convey information succinctly.
✨Familiarise Yourself with Salesforce
If you have past experience with Salesforce, be ready to talk about it! If not, do a bit of research on how it works and its relevance to the role. Showing that you’re proactive about learning new tools will impress them.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer queries or data discrepancies. Think of specific scenarios from your past work where you successfully resolved issues and be ready to share those stories.