At a Glance
- Tasks: Navigate and manage sightseeing vessels while ensuring passenger safety and enjoyment.
- Company: Join City Cruises, a leader in unforgettable experiences on the River Thames.
- Benefits: Enjoy a competitive salary, flexible shifts, and a vibrant team culture.
- Other info: Work 3 days on, 2 days off, including weekends and bank holidays.
- Why this job: Be part of an exciting tourism industry with opportunities for career growth and social engagement.
- Qualifications: Must have relevant maritime certifications and experience as a captain of large passenger vessels.
The predicted salary is between 33900 - 44000 € per year.
- This is a full - time permanent position with City Cruises, London.
- 3 days on 2 days off including weekends and bank holidays
- £39,948.59
Company Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, and York.
Position Summary:
As a Captain, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!
Essential Duties & Responsibilities:
- Ensure vessels meet Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames
- At all times, to follow SMS regulations and ensure your crew follow and comply with these regulations and that all documentation is maintained and looked after at all times
- To be responsible for and facilitate onboard safety training for all crew members
- To navigate vessels on the River Thames safely in accordance with the Company passenger plan and PLA by laws
- Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS
- To provide a vessel safety announcement after leaving each pier to comply with Company SMS
- To conduct a safety crew briefing every morning for tripping and functions before commencing service to the public
- To account for and safely embark and disembark passengers from one of our recognised locations along the River Thames
- To carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines
- To report any maintenance checks or incidents as per the Company’s SMS
- Check the vessel’s fuel level and if necessary, fuel the vessel before entering it into service
- To ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service
- Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations
- To provide passengers with a commentary through the City Cruises’ sightseeing journey and give them a magical experience along the River Thames
- To give our passengers the best customer experience whilst sightseeing with City Cruises’
- To manage all crew on your vessel are well presented and groomed in Company uniform at all times when representing City Cruises’ and serving to the public
- To promote to onboard sales and other Company products as directed
- Be an Ambassador for our RESPECT Service System & Values
- Additional duties as may reasonably be required
Educational Level/Qualifications:
- SCTW95 Seaman Certificate.
- BML (Boat master’s Licence) Tier 1 & 2.
- LKE (Local Knowledge Endorsement).
- RYA PB2 (Power Boat Level 2).
- Large Passenger Vessel endorsement.
Experience/Knowledge:
Required:
- Experience operating as Captain of large passenger vessels.
- Knowledge of vessel maintenance and vessel engineering.
- Worked on a boat or in the maritime industry for over 2 years as a captain.
Desirable:
- Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard, would be an advantage.
- Experience working within the hospitality industry.
- To promote brand image of City Cruises’.
- Experience of River Thames commentary/guiding.
- Signed off on the City Cruises M1, Glass Boats, Mayflower Garden and Westminster. If not, then this will be completed within the probationary period.
- Signed off to work as Mate across the whole Sightseeing Fleet and Charter Fleet, except Diamond and Erasmus. If not, then this will be completed within the probationary period.
Personal Skills Required:
- Use excellent communication skills to perform great customer service.
- Willingness to learn and progress.
- To be able to write and speak English to the level required for the role.
- Act with integrity at all times.
- Approach everything with integrity with what you do.
- Deliver excellence through customer satisfaction and living our City Cruises values.
- To always exhibit a professional attitude.
- Calm and able to work well under pressure.
- Excellent numeracy and literacy skills.
- To be flexible in carrying out your duties at any of the Company’s locations, offices or departments and fulfil other tasks that fall within your post as required.
Sightseeing Captain (Maritime) in London employer: City Cruises UK
City Cruises is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. As a Sightseeing Captain in London, you will enjoy competitive pay, a supportive environment, and the chance to engage with diverse passengers while navigating the iconic River Thames. With opportunities for career growth within the tourism industry and a commitment to safety and excellence, City Cruises provides a rewarding and meaningful workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sightseeing Captain (Maritime) in London
✨Tip Number 1
Familiarise yourself with the River Thames and its regulations. Understanding the local waterways and any specific rules will not only help you during the interview but also demonstrate your commitment to safety and compliance.
✨Tip Number 2
Network with current or former employees of City Cruises. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your leadership skills. As a Captain, you'll need to manage a crew effectively, so think of examples from your past experiences where you've successfully led a team or handled challenging situations.
✨Tip Number 4
Brush up on your customer service skills. Since this role involves interacting with passengers, being able to demonstrate your ability to provide excellent service and create memorable experiences will set you apart from other candidates.
We think you need these skills to ace Sightseeing Captain (Maritime) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operating large passenger vessels and any maritime qualifications you possess. Emphasise your SCTW95 Seaman Certificate, BML, and any other certifications that align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the maritime industry and customer service. Mention specific experiences where you ensured safety and provided excellent service to passengers, as these are key aspects of the role.
Highlight Safety Knowledge:Since safety is paramount in this role, include examples of how you've implemented safety protocols in previous positions. Discuss your understanding of Health & Safety regulations and any experience with Safety Management Systems.
Showcase Communication Skills:As a Captain, excellent communication is crucial. Provide examples in your application of how you've effectively communicated with crew and passengers, especially in high-pressure situations. This will demonstrate your ability to manage and lead effectively.
How to prepare for a job interview at City Cruises UK
✨Showcase Your Maritime Experience
Be prepared to discuss your previous experience as a Captain of large passenger vessels. Highlight specific situations where you ensured safety and compliance with regulations, as this is crucial for the role.
✨Demonstrate Customer Service Skills
Since the role involves providing an excellent customer experience, think of examples where you've gone above and beyond for passengers. Share stories that illustrate your communication skills and ability to handle pressure.
✨Familiarise Yourself with City Cruises
Research City Cruises and their services thoroughly. Understanding their brand values and the unique experiences they offer will help you align your answers with what they are looking for in a candidate.
✨Prepare for Safety Management Questions
Expect questions related to safety management systems and health & safety regulations. Be ready to explain how you have implemented safety protocols in your previous roles and how you would ensure compliance on the River Thames.
