Operations Assistant (Maritime)

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Position Summary

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world‑class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

The Operations Assistant assists the Operations Team in the smooth running of the daily Operations.

This position also includes operations administration which requires keen attention to detail, along with the ability to prioritise multiple tasks simultaneously.

This is an on site, full‑time position, on a permanent basis, with a working pattern of 4 days on and 4 days off (07.30 to 19.00).

Essential Duties & Responsibilities

• First point of contact for the Operations Office.
• Continuous cover for Operations\’ phone.
• Administrative duties, including preparation and maintenance of all Operations reports.
• Maintain accurate KPI reports.
• Data entry using proprietary software; Anchor and Helm.
• Recording of MCA hours, to ensure compliance with the working time directive.
• Update daily diary.
• Check and file captain’s daily declaration.
• Prepare and distribute daily briefing folders for Captains and Mates.
• Record staff lateness and sickness.
• Check and file Captains’ log sheets, noting points of concern and reporting to the Operations Manager.
• Maintain the Operations office library of vessel files, including log sheets, drill sheets, repair and maintenance requests, passenger certificates, safety equipment certificates.
• Maintain and issue the Operations library of controlled SMS publications and documents, including Safety and Operational Procedures (SOPs) manuals, Emergency Procedures Guide (EPG), operational memorandums, Navigational Risk Assessments, generic and individual Passage Plans, PLA notices to Mariners, MCGA Notices to Mariners.
• Maintain crew attendance/lateness spreadsheet.
• Ensure compliance with the company SMS.
• Issue crew uniform.
• Be familiar with all the services within the company and our trade customers for day to day running on the pier locations.
• Ensure departmental purchases are made in accordance with Company policy.
• Any ad‑hoc duties as required.
• Attend meetings as required.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Travel Arrangements