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- Tasks: Lead a team to deliver exceptional guest experiences on dining cruises and private events.
- Company: Join City Cruises UK, part of the Hornblower Group, a leader in unforgettable experiences.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in a vibrant environment.
- Why this job: Be part of a fun, dynamic team while enhancing customer satisfaction and safety.
- Qualifications: Previous leadership experience and a passion for customer service are essential.
- Other info: Must be over 18 to serve alcohol; flexible hours including weekends and holidays.
The predicted salary is between 30000 - 42000 ÂŁ per year.
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
The Event supervisor (known in house as the Functions Supervisor) will support the Functions Manager by leading the team in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
On average 45 hours per week (Off peak – Jan to March approx 30 hours per week, Peak – April to Dec – approx 55 hours per week )
Shift pattern – Any 5/7 days, times varying between day/evening shifts (Latest shift finishing at midnight) – 12 hour days on average
Responsibilities
Customer Service
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
- Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.
- Actively seeking customer feedback to improve the service
Safety
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
- Maintain the cleanliness and safety of all common areas
Sales
- Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products
- To assist with promotional activity to attract prospective customers
- Ensure any wastage is minimized and accurately recorded.
Administrative/Other
- Completion of all function paperwork within the agreed timeframes
- Ensure all stock is on board and checked to company processes
- Participate in regular stock audits and all breakages recorded per company policy
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Additional duties as may reasonably be required
- Be an Ambassador for our RESPECT Service System
Leadership
- Provides leadership and guidance and training to team members
- Undertake induction for on the job training of waiting staff as per Company policy
- Ensure team briefings take place prior to the cruises with the team informing targets set
- Lead the Functions team, ensuring waiting staff are tending to guests needs within the company guidelines along with adhering to personal grooming and appearance standards.
- Ensure the team adhere to Financial practices and procedures in line with the Company policy.
Requirements & Qualifications
- Previous experience in a Team Leader/People Management position with the ability to motivate and inspire performance
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
- Excellent Time Management capabilities
- Microsoft Office Suite experience
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
- Health & Safety awareness combined with Food Safety & Hygiene standards
- Previous experience in Restaurant/ Conference & Banqueting background
- Flexible “can do” approach with the ability to stay calm and work well under pressure Solutions orientated and focused to resolve any complaints in a calm and professional manner.
- Available to work shift patterns covering Monday to Sunday and inclusive of public/bank holiday and some evenings to assist with special events
- Able to work for extended periods of time without sitting
**Post holders will be required to serve alcohol and must therefore be over 18**
- Desirable though non-essential
- Ability to speak a second language
- Relevant industry/customer service related qualifications
Event Supervisor employer: City Cruises UK
Contact Detail:
City Cruises UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Supervisor
✨Tip Number 1
Familiarize yourself with the City Cruises UK brand and their RESPECT service system. Understanding their values and customer service approach will help you align your experience with what they are looking for in an Event Supervisor.
✨Tip Number 2
Highlight any previous leadership roles you've held, especially in hospitality or event management. Be ready to share specific examples of how you motivated your team and enhanced guest experiences in those positions.
✨Tip Number 3
Prepare to discuss your time management skills and how you handle high-pressure situations. The role requires flexibility and the ability to stay calm during busy events, so having concrete examples will set you apart.
✨Tip Number 4
If you have experience with food safety and hygiene standards, be sure to mention it. This is crucial for the role, and demonstrating your knowledge in this area will show that you are a strong candidate.
We think you need these skills to ace Event Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and customer service. Emphasize any previous roles where you managed a team or ensured exceptional guest experiences.
Craft a Strong Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the importance of customer care. Mention specific examples from your past experiences that demonstrate your ability to lead a team and enhance guest satisfaction.
Highlight Relevant Skills: Clearly outline your skills related to time management, communication, and health & safety awareness. These are crucial for the Event Supervisor role, so make sure they stand out in your application.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with City Cruises UK. Mention why you are drawn to their mission and how you can contribute to delivering excellent guest experiences on their cruises.
How to prepare for a job interview at City Cruises UK
✨Showcase Your Customer Service Skills
As an Event Supervisor, exceptional hospitality is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to anticipate needs and resolve issues proactively.
✨Demonstrate Leadership Experience
Discuss your previous experience in team leadership or management. Share how you motivated your team, conducted training, and ensured high standards of service. This will show that you can effectively lead the Functions team.
✨Emphasize Health and Safety Knowledge
Since safety is a priority, be ready to talk about your understanding of health and safety regulations, food safety, and hygiene standards. Provide examples of how you've implemented these practices in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to handle customer complaints or manage a busy event. Practice articulating your thought process and solutions clearly.
