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- Tasks: Lead a team to deliver amazing guest experiences on dining cruises and private events.
- Company: Join City Cruises UK, part of the Hornblower Group, a leader in unforgettable experiences.
- Benefits: Enjoy flexible shifts, competitive pay, and the chance to work in a vibrant environment.
- Why this job: Be part of a fun team, enhance customer experiences, and develop your leadership skills.
- Qualifications: Previous leadership experience, strong communication skills, and a passion for customer service required.
- Other info: Must be over 18 to serve alcohol; flexible schedule needed, including weekends and holidays.
The predicted salary is between 30000 - 42000 ÂŁ per year.
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
The Event supervisor (known in house as the Functions Supervisor) will support the Functions Manager by leading the team in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
On average 45 hours per week (Off peak – Jan to March approx 30 hours per week, Peak – April to Dec – approx 55 hours per week )
Shift pattern – Any 5/7 days, times varying between day/evening shifts (Latest shift finishing at midnight) – 12 hour days on average
Responsibilities
Customer Service
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
- Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.
- Actively seeking customer feedback to improve the service
Safety
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
- Maintain the cleanliness and safety of all common areas
Sales
- Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products
- To assist with promotional activity to attract prospective customers
- Ensure any wastage is minimized and accurately recorded.
Administrative/Other
- Completion of all function paperwork within the agreed timeframes
- Ensure all stock is on board and checked to company processes
- Participate in regular stock audits and all breakages recorded per company policy
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Additional duties as may reasonably be required
- Be an Ambassador for our RESPECT Service System
Leadership
- Provides leadership and guidance and training to team members
- Undertake induction for on the job training of waiting staff as per Company policy
- Ensure team briefings take place prior to the cruises with the team informing targets set
- Lead the Functions team, ensuring waiting staff are tending to guests needs within the company guidelines along with adhering to personal grooming and appearance standards.
- Ensure the team adhere to Financial practices and procedures in line with the Company policy.
Requirements & Qualifications
- Previous experience in a Team Leader/People Management position with the ability to motivate and inspire performance
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
- Excellent Time Management capabilities
- Microsoft Office Suite experience
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
- Health & Safety awareness combined with Food Safety & Hygiene standards
- Previous experience in Restaurant/ Conference & Banqueting background
- Flexible “can do” approach with the ability to stay calm and work well under pressure Solutions orientated and focused to resolve any complaints in a calm and professional manner.
- Available to work shift patterns covering Monday to Sunday and inclusive of public/bank holiday and some evenings to assist with special events
- Able to work for extended periods of time without sitting
**Post holders will be required to serve alcohol and must therefore be over 18**
- Desirable though non-essential
- Ability to speak a second language
- Relevant industry/customer service related qualifications
City Cruises UK | Event Supervisor employer: City Cruises UK
Contact Detail:
City Cruises UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land City Cruises UK | Event Supervisor
✨Tip Number 1
Familiarize yourself with the RESPECT service system that City Cruises UK uses. Understanding their customer service philosophy will help you align your approach during interviews and demonstrate your commitment to exceptional hospitality.
✨Tip Number 2
Highlight any previous experience in team leadership or people management roles. Be ready to share specific examples of how you've motivated and inspired your team to deliver excellent customer service, as this is a key requirement for the Event Supervisor position.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety regulations, particularly in relation to food safety and hygiene standards. This will show that you are serious about maintaining a safe environment for both guests and staff.
✨Tip Number 4
Be flexible and ready to discuss your availability for various shift patterns, including weekends and holidays. Emphasizing your willingness to adapt to the demands of the role will make you a more attractive candidate.
We think you need these skills to ace City Cruises UK | Event Supervisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Event Supervisor position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in team leadership and customer service roles. Provide specific examples of how you've motivated teams and enhanced guest experiences in similar settings.
Showcase Your Skills: Make sure to highlight your time management skills, communication abilities, and any relevant experience with health and safety standards. Mention your proficiency with Microsoft Office Suite as it is a requirement for the role.
Tailor Your Application: Customize your cover letter to reflect your understanding of City Cruises UK and their commitment to exceptional customer service. Use language that resonates with their values and demonstrate your enthusiasm for the role.
How to prepare for a job interview at City Cruises UK
✨Showcase Your Customer Service Skills
Since the role emphasizes exceptional hospitality, be prepared to share specific examples of how you've provided outstanding customer service in previous positions. Highlight any experiences where you anticipated customer needs or resolved complaints effectively.
✨Demonstrate Leadership Experience
As an Event Supervisor, you'll need to lead a team. Discuss your previous leadership roles and how you motivated and inspired your team members. Be ready to explain how you handle team dynamics and ensure everyone adheres to company standards.
✨Understand Health and Safety Standards
Familiarize yourself with health and safety regulations relevant to the hospitality industry. Be prepared to discuss how you have implemented these standards in past roles, ensuring a safe environment for both guests and staff.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Think of situations where you had to manage difficult customers or unexpected challenges during events, and explain how you handled them calmly and professionally.
