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- Tasks: Join our team as a Bartender/Front of House Team Member on a boat, serving guests and ensuring a great experience.
- Company: City Cruises UK offers unforgettable dining and sightseeing experiences across London, Poole, and York.
- Benefits: Earn £11.44 per hour plus tips, with flexible shifts and the chance to work in a unique environment.
- Why this job: Be part of a fun, dynamic team while delivering exceptional service and creating memorable moments for guests.
- Qualifications: Must be over 18, with customer service skills and a positive attitude; previous experience is a plus.
- Other info: Shifts include evenings and weekends; must be able to work on your feet for extended periods.
The predicted salary is between 23000 - 32000 £ per year.
This is a full-time permanent role paying an hourly rate of £11.44 per hour plus tips.
- The successful candidate must be available to work shift patterns covering Monday to Sunday and inclusive of public/bank holiday and some evenings to assist with special events
- Able to work for extended periods of time without sitting – You will be working on a boat.
**Post holders will be required to serve alcohol and must therefore be over 18**
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.
The Team Member will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
Essential Duties & Responsibilities
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
- Actively seeking customer feedback to improve the service Collaborate with other team members to ensure that orders are completed accurately and in a timely manner
- Understands and adheres to proper food handling, safety and sanitation standards
- Ability to follow all Company Operation policies and procedures
- Maintains a professional appearance and grooming standards
- Capability to handle multiple tasks with effective follow-through
- Exhibits a cheerful and helpful demeanour
- Demonstrates a complete understanding of our menu items and can explain them to guests accurately
- To assist with promotional activity to attract prospective customers
- Ensure any wastage is minimized and accurately reported to the supervisor
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
- Maintain the cleanliness and safety of all common areas
- Will be required to carry stock from storage area onto boats
Requirements & Qualifications
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
- Excellent time management capabilities
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
- Health & Safety awareness combined with Food Safety & Hygiene standards
- Previous experience in Restaurant/ Conference & Banqueting background
- Flexible “can do” approach with the ability to stay calm and work well under pressure
- Solutions orientated and focused to resolve any complaints in a calm and professional manner
Desirable though non-essential
- Ability to speak a second language
- Relevant industry/customer service-related qualification
Bartender/Front of House Team Member employer: City Cruises UK
Contact Detail:
City Cruises UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bartender/Front of House Team Member
✨Tip Number 1
Familiarize yourself with the City Cruises UK brand and their unique offerings. Understanding their dining cruises and private hire events will help you engage with guests more effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles, especially in fast-paced environments. Be ready to share specific examples of how you've provided exceptional service or handled difficult situations.
✨Tip Number 3
Showcase your ability to work as part of a team. Since collaboration is key in this role, think of instances where you've successfully worked with others to achieve a common goal, and be prepared to discuss these during your conversation.
✨Tip Number 4
Demonstrate your knowledge of food safety and hygiene standards. Being able to discuss these topics confidently will show that you take the responsibilities of the role seriously and are committed to maintaining high standards.
We think you need these skills to ace Bartender/Front of House Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality or food and beverage roles. Emphasize any previous work that involved handling multiple tasks and providing exceptional guest experiences.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at City Cruises UK.
Highlight Relevant Skills: In your application, emphasize skills such as time management, communication, and problem-solving. Make sure to mention your understanding of food safety and hygiene standards, as well as your ability to work under pressure.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work on a boat and provide exceptional service to guests. Let them know you are flexible and willing to work various shifts, including weekends and holidays.
How to prepare for a job interview at City Cruises UK
✨Show Your Customer Service Skills
Since this role is heavily focused on providing exceptional hospitality, be prepared to share specific examples of how you've gone above and beyond for customers in previous positions. Highlight your ability to anticipate needs and resolve issues calmly.
✨Demonstrate Your Knowledge of Food Safety
Understanding food handling and safety standards is crucial. Be ready to discuss your experience with food hygiene practices and how you ensure a clean and safe environment for guests.
✨Exhibit a Positive Attitude
A cheerful and helpful demeanor is essential in this role. During the interview, maintain a positive attitude and show enthusiasm for the position. This will reflect your ability to create a welcoming atmosphere for guests.
✨Prepare for Shift Work Questions
Since the job requires flexibility with shift patterns, be ready to discuss your availability and willingness to work evenings, weekends, and holidays. Show that you understand the demands of the role and are committed to meeting them.
