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- Tasks: Join our Highways team as a Technical Support Officer, handling admin tasks and customer queries.
- Company: Be part of Swansea Council, dedicated to serving the community and enhancing local services.
- Benefits: Enjoy generous leave, family-friendly policies, a pension scheme, and staff discounts.
- Why this job: Gain valuable experience in a supportive environment while making a difference in your community.
- Qualifications: Previous admin experience and good communication skills are essential; Welsh language skills are a plus.
- Other info: This is a permanent role with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
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Client:
City & County of Swansea
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
46a90207af64
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Further information
Swansea Council Highways and Transportation department are seeking to appoint a Technical Support Officer. You will have excellent administration skills and be a self-motivated individual to work within a busy Highways office, with the ability to learn new skills quickly. The successful candidate will be expected to undertake various administrative tasks within the Highways Technical Support team based in Clydach.
You will be responsible for dealing with the public mainly by telephone so experience working in a customer-focused environment would be desirable, and the ability to provide effective technical administrative support.
Good communication and team working skills, together with the ability to use Microsoft Office systems will be essential. Previous administrative experience in an office environment is a must, along with the ability to follow processes accurately and experience in using databases is desirable and training will be provided for in-house systems. You will be the main contact for site-based staff on work actions. Candidates with Welsh language skills are desirable.
This role is on a permanent contract of 37 hours a week, and we can offer you in return a generous benefits package including; Generous annual leave, Family friendly policies, Local Government Pension Scheme, Staff discount schemes and opportunity to progress within Swansea Council.
To discuss further details for this role please contact Jason Parker on .
Safeguarding
Within Swansea Council there is a \”Safeguarding is Everybody\’s Business\” principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors.
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Technical Support Officer (closing date: 11/08/23) employer: City & County of Swansea
Contact Detail:
City & County of Swansea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer (closing date: 11/08/23)
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the day-to-day responsibilities will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Brush up on your customer service skills, as you'll be dealing with the public primarily over the phone. Practising common scenarios can help you feel more confident and prepared for the role.
✨Tip Number 3
If you have experience with Microsoft Office, consider highlighting specific tools or functions you've used that are relevant to the role. This will show your technical proficiency and readiness to contribute from day one.
✨Tip Number 4
Since Welsh language skills are desirable, if you have any knowledge of the language, make sure to mention it. Even basic phrases can set you apart from other candidates and show your commitment to the local community.
We think you need these skills to ace Technical Support Officer (closing date: 11/08/23)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Technical Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous administrative experience and any customer service roles you've held. Provide specific examples of how you've successfully supported teams or dealt with public inquiries.
Showcase Communication Skills: Since the role involves dealing with the public mainly by telephone, make sure to demonstrate your strong communication skills in your application. Mention any relevant experiences where you effectively communicated with customers or team members.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at City & County of Swansea
✨Showcase Your Administration Skills
Since the role requires excellent administration skills, be prepared to discuss your previous experiences in this area. Highlight specific examples where you successfully managed tasks or improved processes in an office environment.
✨Demonstrate Customer Service Experience
As you'll be dealing with the public mainly by telephone, it's crucial to showcase your customer service experience. Share instances where you effectively resolved issues or provided support to customers, emphasising your communication skills.
✨Familiarise Yourself with Microsoft Office
The job requires proficiency in Microsoft Office systems. Brush up on your skills and be ready to discuss how you've used these tools in past roles. If possible, mention any specific projects where you utilised these applications effectively.
✨Express Willingness to Learn
The role involves using in-house systems, so it's important to convey your eagerness to learn new skills quickly. Discuss your adaptability and provide examples of how you've successfully learned new software or processes in the past.