Case Manager Supervisor in Guildford, Surrey

Field Care Supervisor Lead Our Dedicated Team (Bishop's Stortford Branch)

Fresh challenges. With a career as a Field Care Supervisor at Sage Care (part of the City & County Healthcare Group), every day is different to the next. Each shift offers you the opportunity to do meaningful, rewarding work that makes a real difference to our clients' lives, our care teams, and your own career trajectory.

We are currently recruiting for a full-time, permanent Field Care Supervisor. You will be based out of our welcoming Bishop's Stortford branch, whilst spending the majority of your time out in the community, championing our frontline care teams and service users.

What is Domiciliary (Home) Care? Domiciliary care is all about keeping people where they are happiest in their own homes. By providing essential, everyday support, companionship, and practical help, we empower vulnerable individuals to safely maintain their independence, routines, and dignity within the comfort of their own familiar surroundings.

In this role, you will be the operational bridge between our Bishop's Stortford office and the community, ensuring high-quality care is delivered locally across:

• The vibrant neighbourhoods and communities across Stevenage (SG1, SG2).
• Supporting our service users across the welcoming market towns of Biggleswade, Sandy, and the surrounding parishes (SG18 & SG19).

Weekdays (Mon-Fri): £14.44 per hour

Weekends (Sat & Sun): £15.44 per hour

Mileage Allowance: 25p per mile

Shift Patterns Designed for Real Life: We know how important work-life balance is. Whether you need shifts that work around family life, or you are looking for full-time consistency, we offer flexible patterns to suit your lifestyle (full-time, part-time, weekdays, and weekends available):

• Day Shifts: 7:00/8:00 AM - 3:00/4:00 PM
• Evening Shifts: 3:00/4:00 PM - 10:00 PM

As a Field Care Supervisor, your core focus will be to guarantee the delivery of the highest quality care support services. While your role will entail vital office-based administrative work, you will spend the majority of your working time out in the field.

Assessments, Reviews & QA:

• Carrying out robust initial risk and needs assessments (in homes or hospital/residential settings).
• Conducting regular care reviews with clients and families, ensuring care plans remain accurate and person-centred.
• Carrying out care quality audits, gathering client feedback, reporting findings, and following up on action plans.

Team Supervision & Leadership:

• Providing practical supervision, instruction, and emotional support to frontline Care Assistants.
• Conducting regular spot checks, supervisions, and competency assessments in service users' homes.
• Acting as a primary point of contact for care staff.

Training & Onboarding:

• Shadowing new care workers in the field, identifying training needs, and supporting carers with performance improvement.

CQC Compliance & Safeguarding:

• Monitoring and maintaining CQC compliance, ensuring regulatory standards are met.
• Supporting the Registered Manager in preparing for CQC inspections and internal audits.
• Responding to concerns, incidents, and safeguarding matters.

Rota Strategy & Operations:

• Working collaboratively with Care Coordinators to support the planning of realistic, effective care worker rotas.
• Participating in the on-call rota as required.

Liaising and building positive relationships with service users, families, internal teams, and healthcare professionals.

Ensuring accurate and timely documentation using care management systems. Maintaining up-to-date records, including supervision notes, spot check reports, and compliance documentation.

We welcome applications from experienced care professionals, as well as candidates from other sectors with strong people management, coaching, or operational experience.

Experience:

• Minimum 1 year of experience working as a Field Supervisor in the UK care sector (Experience within a domiciliary care setting is highly desirable).
• Experience supervising, supporting, coaching, or managing people.

Knowledge:

• Strong understanding of CQC standards, regulations, and compliance requirements.
• Knowledge of safeguarding procedures and best practice.

Assessment & QA Skills:

• Proven hands-on experience conducting risk/needs assessments, spot checks, supervisions, audits, and competency assessments.

Tech & Admin Skills:

• Familiarity with care management systems and a good working knowledge of MS Excel and MS Word.

Driving & Travel:

• A full UK driving licence and access to a vehicle is absolutely essential, alongside a willingness to travel extensively across England.

Attributes:

• Excellent communication, relationship-building, and organisational skills.
• A proactive, solution-focused approach with the ability to work independently in a field-based role.

Availability: Available to join the team ASAP!

What You’ll Receive (The Sage Care Perks): We offer the stability, career progression, and support that only a national care group can provide:

• 28 days annual leave (pro-rata)
• Fully paid training, continuous development, & funded NVQ/Diplomas
• Enhanced maternity, paternity & adoption pay
• Death in Service payment
• Pension scheme
• Access to a dedicated well-being & benefits platform (including up to 14% discount at over 40 retailers!)
• Refer-a-Friend scheme
• Cycle-to-Work programme
• The pride of being part of the UK’s largest home care provider

Ready to Transform Care in Your Community? This is a fantastic chance to be part of one of the UK’s most exciting domiciliary care businesses, going from strength to strength with a relentless focus on growth and quality of care. Sage Care is an Equal Opportunities Employer.